Blank Screen

Viewing 14 posts - 1 through 14 (of 14 total)
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  • #40767

    tschipunza
    Participant

    Hello,

    My app shows a blank screen when i put my URL and Client ID. despite having checked if details are correct

    May you kindly assist

    #40768

    WPLMS
    Keymaster

    What does it show on default details which come with the app config ?

    #40849

    tschipunza
    Participant

    By default it shows courses just like on sample app. When i put my URL and Client ID it shows blank screen on actual devices but on browser it works.

    #40968

    Scott Lang
    Keymaster

    Hi,

    Please share your APK file and admin credentials in private reply. It can be restricted data access from the your site to APP.

    Also, you can do at your side to run the app on the device and debug on the web-browser and find an error in the console for access content from your site.

    #41006

    tschipunza
    Participant
    This reply has been marked as private.
    #41065

    tschipunza
    Participant
    This reply has been marked as private.
    #41067

    Scott Lang
    Keymaster

    Hi,

    We are getting data from the app after a long time of the blank screen , refer to this image of your debug app: http://prntscr.com/qbyjvt . [ Not any issue with site]

    It can be splash screen delay or fade time refer to this config.xml: http://prntscr.com/qbylcd

    After updating config.xml then rebuild the app.

    #41069

    tschipunza
    Participant

    Hello,

    After splashscreen app is not fetching data from backend. It only does if i use your URL and Client ID. No console it says clear text not permitted.

    May you send a screenshot of what you see on the app

    Regards

    #41103

    Scott Lang
    Keymaster

    Hi,

    Here is your app[your site url] image: http://prntscr.com/qbyjvt Which we have already shared in the above reply.

    It is just some config.xml or android platform configuration issue which restricts data to be fetched from the app.

    Refer to this solution: https://forum.ionicframework.com/t/err-cleartext-not-permitted-in-debug-app-on-android/164101/11

    Also, you can make a quick google search which helps you at your end easily.

     

    #41104

    Scott Lang
    Keymaster
    #41130

    tschipunza
    Participant

    Hi,

    Thanks that worked.

    One other problem is i have tried changing logo and splash screen images. I have replaced in www/assets and in android resources as well but images are not changing on app. After all changes app still shows your logos

    #41131

    Scott Lang
    Keymaster

    For new splash image and icon image you need to place icon and splash image (png 2732 x 2732 ) in resources folder : http://prntscr.com/qch3b7

    Then run command ionic cordova resources  

    Thus build again , your icon and splash images will be changed .

    For WPLMS logo changes go to src/assets/images and replace image with same name .refer this : http://prntscr.com/qch5hc

    #41138

    tschipunza
    Participant

    Thanks.

    Now when i want to login from app i’m getting this error on console

    Uncaught Response {_body: “{“code”:”rest_forbidden”,”message”:”Sorry, you are not allowed to do that.”,”data”:{“status”:401}}”, status: 401, ok: false, statusText: “Unauthorized”, headers: Headers, …}

    #41212

    Scott Lang
    Keymaster

    Hi,

    Please share your APK and admin cred in private reply. We will have to look at network response.

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