Hi support team,
I have 3 issues regarding the usage of my site email template on buddypress touch point emails.
on the screenshot below, I can see 3 issues
https://www.edemia.fr/wp-content/uploads/2018/10/bpress-translation-email.jpg
1- On the email sent by buddypress, the url of the site is http://www.... I want to have www... like what the email showed me. (print screen in the attached document)
2- On the email sent by buddypress, I want to translate "Hi" by "Bonjour", and to be aligned with the template email seen in wp-admin > emails > customize (print screen in the attached document).
3- On the email sent by buddypress, I want to translate "unsubscribe" by "se désabonner", and to be aligned with the template email seen in wp-admin > emails > customize (print screen in the attached document).
Please advise !
thanks for your help.
best regards,
The words are coming from buddypress, I checked the buddypress code and it is coming from : buddypress\bp-templates\bp-legacy\buddypress\assets\emails\single-bp-email.php line number 220 . butI see the two screenshots shared by you, in one it is translated and the other it is not.
The translated version appears in the WP admin area, so it means there are two locations for the same word, one for front end (email sent) and the other for back end (displayed in customizer ), can you please check if both the locations of the same word are translated.
Hi Ava,
thanks for your feedback. I resolved the issue 3 by updating single-bp-email.php as you suggest. could you please tell me if my update of the config file will be lost by a buddypress plugin update?
regarding the issue 2 and 1, could you please help?
thank you in advance!
Hi Alex, Thanks for the feedback !
As I explained on my printscreen and my previous email : The template email displayed on wp-admin>emails>customize is well translated
https://www.edemia.fr/wp-content/uploads/2018/10/bpress-translation-email.jpg
The issue is that the email sent by buddypress does not use what I can see in wp-admin>emails>customize
As suggested by Ava, I checked single-bp-email.php and then translated "unsubscribe" but didn't found "hi".
As suggested by you, I checked buddypress in loco translate. the words "hi" and "subscribe" were already translated. they are the ones used on the template email diplayed on wp-admin>emails>customize. My issue is that the email sent by buddypress is still not translated.
thanks for your help
Well both of these strings are available for translation , you just need to install that loco translate pluign and find and translate those strings . It will be shown translated in emails also .
Follow this guide to do that :
https://vibethemes.com/documentation/wplms/knowledge-base/buddy-press-translation-using-loco-translator/
and this one too :
https://wplms.io/support/knowledge-base/translate-using-loco-translate-plugin/#translatefive
Hi Alex,
Thanks for your feedback. I already use loco translate for buddypress and other templates. I already followed the steps explained in your suggested links.
The word "hi" is already translated in loco transtlate and synchronized but in the email sent by buddypress not translated. please see the prinstscreen.
https://www.edemia.fr/wp-content/uploads/2018/10/Capture-d’écran-2018-12-30-à-13.37.51.jpg
thanks for your help
Hi Yassineafailal
We need to verify whether your PO | MO file is updated or not and we need to debug your POT file Too.
For this we need to check your files, so please share your admin credentials and password. Also share your Ftp credentials in a private reply so that we could fix this issue ASAP.
Regards
This reply has been marked as private.
Hi apologies for the delay in resolution ,please provide us some time to rectify this issue .
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hey,
i have updated the pot files and po | mo files of buddypress by using your c-panel. please check if the issue is resolved.
*i made backup(.zip) of all tampered files.
please check and let me know if this works.
hi logan,
thanks for the feedback.
I just checked and the issue persisted. I received again "Hi" instead of "Bonjour" like the print screen : https://www.edemia.fr/wp-content/uploads/2018/10/Capture-d%E2%80%99e%CC%81cran-2019-01-03-a%CC%80-11.22.19.jpg
thanks for your help
please try adding this given code in your wplms-customizer.php file in wplms customizer plugin :
add_filter('bp_email_get_salutation',function ($salute,$settings,$token){
return 'Bonjour '.$token;
},10,3);
.
