Account activation email not sending

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  • #248055
    mrshears
    Participant
    My account activation/registration emails are not going out to my students.  I have enable touch points in lms setting and also enable the welcome email setting in registration form. At one point I received one early on but it went to a blank page. Now I don'teven get the emails sent out
    #248077
    Veronica
    Moderator

    hello,

    Welcome to the WPLMS support.


    Tip: For better support always share a screenshot:

    Please provide the proper screenshot, use https://prnt.sc/ to upload and share the URL of the screenshot.

    If you want to send us a video of the issue, use https://screencast-o-matic.com/ to upload and share the URL of the video.


    please share your site url and admin credentials, for sharing your admin credentials always send them as a private reply by using this: http://prntscr.com/qicf9i

    for your issue you can refer to this tip:https://wplms.io/support/knowledge-base/custom-activation-registration-emails-for-registration-forms/

    The activation email is sent by the buddypress plugin.

    The exact reason why your emails are not sending can be explained by your webhost only.

    If you have your cpanel credentials then you can go there and go to WHM and see which email is not sent and why it is failed.

    The request is in the pending, this means the buddypress tried to send the email but for some reasons it is not sent and this you can see in the WHM.

    On our test setups we use WP SMTP , refer: https://wplms.io/support/knowledge-base/wplms-mail-smtp-gmail-smtp/

    #248168
    mrshears
    Participant
    This reply has been marked as private.
    #248183
    mrshears
    Participant
    Activation emails seem to be working now...
    #248287
    Veronica
    Moderator
    hi, good to know! thanks for your confirmation. closing this topic.
Viewing 5 posts - 1 through 5 (of 5 total)
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