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Hi, I created a certificate template. This is what I desire https://prntscr.com/s1uucc However, every time I click save in the PDF certificate builder and click Update for the certificate, everything comes back to this https://prntscr.com/s1uucg , all the font, size, color, position of the texts were not saved at all. All of the 3 certificates I made suffered this issue. Please help me fix this. Thank you very much.Hello @hothaibihn, Please follow this tip first changes in PDF certiicates ---> save pdf certificate changes---> then update template page, and check, thanks,Please watch my screen recording, I tried to move the text to the middle, change its font and its size.: https://youtu.be/Hn_bgexkX4c After trying many things this is my conclusion:
- The only change I can save is moving the position of the text. When I click save then update, it stays where I want it to be.
Any other changes cannot be saved. If I change text font, text size, as soon as as I click save and update, all the changes disappear except for its position.
I think this feature is already broken, please help me fix.
Changing Fonts is not affecting anything that is not replicating on my localhost. Can I deactivate your third-party plugins to debug this further? I need your permissionHi you can, please do that and let me know which plugin you deactivated. Can you help make a back up of the website, just in case something goes wrong ? Thank youYes, I will show a video of all the activated plugins of your site. For a safer side, ask your WebHost to create a backup of your site Then we will proceedHi sorry, what you did didn't change anything. I watched your video. You didn't change everything. You only changed the position (which I reported that I didn't have problem with) and color. What I have problem are font size and font family (you didn't try in your video) Please try enlarge the text and change font family to Helvetica to see if it work. May be you should try this with your local host first, if it works then try deactivating plugins on my webhost, just to see if it's problem with the certificate plugin.Hi, Please try to change text size and font family on your local host and let me know if it works on your side. Please don't deactivate any plugins on my web host as I already have registered students, I don't want them to have bad experience at any point. If you want to deactivate on web host, please deactivate only the non pre-installed plugins coming with WPLMS. Thank youhi, i am unable to upload video due to some issue providing all the screenshots one by one: initial: https://prnt.sc/s7ao1v before changes: https://prnt.sc/s7api7 after changes: https://prnt.sc/s7axz3 with changes: https://prnt.sc/s7axfoHi, thank you for the screenshot. Have you done that on your version of WPLMS or did you deploy my website to your local host ? What plugins did you use or deactivated ? Could you please share me the list of your plugins and their versions ? What wordpress version did you use ? Could you please deploy my website in your local host to see if it still works ? I wanna make sure whether the problem was associated with the new version of wordpress or my plugins Thank youhi, yes i have tested this on my own local setup i have not deploy your site. i have all the basic plugins which are required for wplms theme with the latest version. and PDF Version to 1.9. but yes i have not installed any third party plugins and cache plugin. so if you have any then please make sure to try it again with deactivated plugins(third party ones and cache too).
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