Hi, I tried, freeserif didn't work.
Arial, Time news roman work perfectly anywhere, and when you test it in the Certificate Template addon, it works perfectly, the problem happens when the site tries to generate the actual certificate, it maybe a technical issue that the font is not displayed consistently, may not be from the font itself
If you come up with new solution could you please test if it work for me, we are going to a loop that you suggest me wrong solution, it doesn't work, then I report to you and then we do the whole thing again. This will save both of us lots of time
Hi we looked into this and found that the shortcode certificate_student_name is actually causing the issue here the return value of it is not encoded in proper format which is saved in database .
Maybe its due to database encoding issue for vietnamese characters or might be server OS.
Please check if mbstring library enabled on your server ?
Hi, how to check this mbstring ? could you please provide an instruction ?
Could you please help me to find the solution urgently as my learners are complaining everyday
The mbstring library can be seen in your phpinfo : https://prnt.sc/15sp6wa
on server or php extensions module on your server .
Hi, mbstring is already enabled in my phpinfo, please check this screenshot https://photos.app.goo.gl/YxVVvEkPDeEHh4oH9
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Use of dejavusans font worked (use the font file exactlty named ("dejavusans.ttf")
Hi Alex,
Thank you a lot ! the font works
hi @hothaibinh
really good to know that our assistance helps you to solve this issue
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