Certificate Download issue

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Viewing 11 posts - 1 through 11 (of 11 total)
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  • #273596
    spyboys
    Spectator
    Hi, I gotta problem with certificate download i mean user can't download their certificate after finish the course https://prnt.sc/te8cx0 i tried everything but no use https://prnt.sc/te8cjj please solve this issue.  
    #273726
    Veronica
    Moderator
    hi, may i know exactly what issue you are facing? because the pdf certificate is visible to the user then what is the issue? is pdf not downloading or what can you please explain? also try This could be a third party plugin that is causing code conflicts.
    1. Please deactivate all installed 3rd party plugins.
    2. Deactivate your auto cache plugin especially.
    3. Delete browsers cache & hard reload.
    4. Re-save permalinks.
    also, make sure the theme /plugin is updated to the latest version.
    #273791
    spyboys
    Spectator
    pdf is not downloading!
    #273935
    Veronica
    Moderator
    checking the same on your site....
    #273940
    Veronica
    Moderator
    This reply has been marked as private.
    #274000
    spyboys
    Spectator
    Nope nope its not downloading Refer :: https://streamable.com/irbe5a
    #274103
    Veronica
    Moderator
    ok checking again....
    #274109
    Veronica
    Moderator
    This reply has been marked as private.
    #274111
    Veronica
    Moderator

    you are using classic editor for this not the pdf certificate so please use pdf builder to build the certificate.

    please make you have enable mandatory setting for pdf certificate. follow the tips:

    tip regarding pdf certificate builder:

    refer: https://wplms.io/support/knowledge-base/pdf-certificates/

    https://www.youtube.com/watch?v=d9mXInbmFGY

    https://www.youtube.com/watch?v=kyJGVlegWTc

    https://www.youtube.com/watch?v=ylT1j35dUbg

    https://wplms.io/support/knowledge-base/wplms-pdf-certificates-update-1-3/

    make sure you have enabled all the latest version of plugins and theme on your site.

    it's all the adjustments that you have did on your certificate.

    let me clear

    the steps for pdf certificate

    1. select the text box in pdf certificate builder choose the width and height accordingly
    2. drag and drop the element according to your design
    3. choose the alignment of the text there
    4. and after that click on the EDIT TEXT
    5. after that click save option
    6. now check it pdf and after assign to user
    #274989
    spyboys
    Spectator
    our certificate responsive is too bad https://paste.pics/492ecd726eba07c7fae74d16c867587f please solve this issue.
    #275191
    Veronica
    Moderator
    hi, well i have checked this on your site http://prntscr.com/tjkq9l it depends on the text size once you change the text size as per your lengthiest course name then it will be fine.
Viewing 11 posts - 1 through 11 (of 11 total)
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