Dear Admin,
Certificate on HTML load perfect, but not at pdf. The certificate size is 1011 x 787.
HTML loaded in landscape layout, but pdf loaded in portrait.
MkModerator
Please share site url and admin credentials so that I can check your certificates
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MkModerator
Well I checked your issue, What I found is your certificate has same length and width as mentioned.
Will You please share user and course info for which its creating issue for further checking.
MkModerator
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MkModerator
yes, I find your issue, pdf is not generating for full size of certificate .
Solution :
Please try by changing certificates height and width (It should be less than size of A4).
So decrease your certificate's size.
check it and reply.
Dear MK,
Thanks for clarifying, but the pdf quality is very bad, how to increase the quality?
Hello,
Please confirm you are using #PDF CERTIFICATE Plugin for creating certificate.
tutorials:
- https://www.youtube.com/watch?v=kyJGVlegWTc
- https://www.youtube.com/watch?v=d9mXInbmFGY
Actually when pdf certificate is being ready to generate it takes a lot of resources of the server. it is totally dependent on your server. if your server is not strong enough then it cant fulfil the requirement and creates a blurry image of certificate.
please let me know your thoughts also share the link or title of certificate template so that i can test it on your end.
best regards.
Dear Logan,
Yes, we are using #PDF CERTIFICATE Plugin.
We only have one certificate template right now, which is "Financial Literacy for Young Millennials".
And the pdf does not fix to the size, it cut an half.
Hey Pal,
I have tested this on your site it works fine for me. here is how it works:
https://screencast-o-matic.com/watch/cqfO1hZz15
I have also checked your site having lots of 3rd party plugins please deactivate them once specially the cache plugin (auto-optimize). clear the browsers cache then re generate the certificate. it will work.
Tip: we are running at version 3.9.2 of theme/ plugin. make sure they are up to date.
Dear Logan,
Working now, thanks.
MkModerator
Great, thanks for confirmation. I am closing this topic. Have a good day.