Certification doesn’t work properly

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Viewing 15 posts - 1 through 15 (of 44 total)
  • Author
    Posts
  • #318496
    wangeesa777
    Participant
    Hi,
    1. Once you click on the certification icon in the course its not showing properly the image.

    2. And also certificate template image link not show up properly

    #318499
    wangeesa777
    Participant
    This reply has been marked as private.
    #318747
    Veronica
    Moderator
    hi this is all because the steps are not followed please follow these steps select the text box in pdf certificate builder choose the width and height accordingly drag and drop the element according to your design choose the alignment of the text there and after that click on the EDIT TEXT after that click the save option then update the entire certificate this is how it will work
    #319141
    wangeesa777
    Participant
    Hi, We were able to fix some of the issue However, we still have following issues
    1. When you click on Download icon it gives a blank page.
    2. When you try to print icon its goes to a blank page.
    #319144
    wangeesa777
    Participant
    This reply has been marked as private.
    #319147
    wangeesa777
    Participant
    additional details with regards to the above, in lms setting, when we disable Complete certificate then image show, otherwise it gives a black background.
    #319150
    wangeesa777
    Participant
    corrected as, in lms setting, when we disable course certificate image mode then image show, otherwise it gives a black background.
    #319343
    wangeesa777
    Participant
    Any update on this?
    1. When you click on Download icon in the certificate it gives a blank page.
    2. When you try print certificate it try to print a page without the image.
    #319500
    wangeesa777
    Participant
    hi, Any update?
    #319563
    Veronica
    Moderator
    hi we need your credentials to check this out so please provide us in details in a private reply also make sure you have enabled the setting enable pdf certificate in wp-admin>>lms nad also enable pdf certificate in certificate template
    #319614
    wangeesa777
    Participant
    This reply has been marked as private.
    #319836
    Veronica
    Moderator
    hi after checking your site found that pdf certificate plugin is outdated so please i request you to update the plugin to the latest version first and then check
    #319855
    wangeesa777
    Participant
    Checked the plugin and I don't see an update version available there. Currenly its 1.6
    #320071
    Veronica
    Moderator
    please update to the 1.9
    #320190
    wangeesa777
    Participant
    From where we can get the 1.9?
Viewing 15 posts - 1 through 15 (of 44 total)
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