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Tagged: course unavailable
- This topic has 19 replies, 4 voices, and was last updated 4 years, 9 months ago by Scott Lang.
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April 29, 2019 at 3:21 pm #206765MissMadParticipantHello, I've created a course that has been done for a first batch a few months ago. I created a new batch session and though the course has been published, it appears as unavailable. I don't understand as I've checked the dates for both the batch and the course and they're good... Could you help, please? Website is www.smart-me-up.comApril 30, 2019 at 6:24 am #206838loganMemberHello, please share course or batch url with admin credentials. also let me know are you using batches for it??April 30, 2019 at 6:49 am #206844MissMadParticipantThis reply has been marked as private.May 1, 2019 at 1:59 pm #207142Scott LangModeratorHi, We are unable to get the issue ,Please specify Also if possible share your steps which gives problem with batches or course. it will be selective to get to the issue. and resolving time will be reduce.May 7, 2019 at 9:45 am #207968MissMadParticipantWell, the issue is that the course appears as "not available" when students click the "Start the course" button. Here is a screenshot of the message: https://ibb.co/wWv50fd It is not the first time this happens. I have reinitialized the course for all students this morning, but it didn't change a thing.May 7, 2019 at 2:12 pm #208044Scott LangModeratorHI, Make sure you have added the batch in the course from here :http://prntscr.com/nlkj3b Also refer this after start the course: http://prntscr.com/nlkif6 http://prntscr.com/nlkqzrMay 7, 2019 at 3:04 pm #208072MissMadParticipantThe course you took the screenshots from is not the right one. It's https://www.smart-me-up.com/course/strategie-de-marketing-digital-luxe/ The batch has been added to the course: https://ibb.co/0QLB5c8 And the batch session is set from March 24 to June 30.May 8, 2019 at 2:38 pm #208259Scott LangModeratorHi, Refer your batch setting: http://prntscr.com/nm1nce Also course page :http://prntscr.com/nm1nsv You can only access courses with in the time period.May 9, 2019 at 10:06 am #208357MissMadParticipantHi and thanks for your answer. Unforunately, again, this is not the right course you took as an example. The good one is https://www.smart-me-up.com/course/strategie-de-marketing-digital-luxe/ When the students click on "Start course" (in French: "Démarrer la formation"), they get a message saying "Course unavailable" (in French: "Formation indisponible"). I have added the batch to the course, changed the access dates in the course so that they match the session, checked all settings and it doesn't work. Screenshot error message: https://prnt.sc/nmd23q Screenshot batch added to course: https://prnt.sc/nmd2eq The one you talk about works fine (hopefully). Thanks for your helpMay 10, 2019 at 2:50 pm #208665Scott LangModeratorHi, Well we looked at the code. A course can be connected to multiple batches. And in any of the one batch time has been expired(means current time is greater than end date) for course . Also if possible please share test user cred so that we can able to replicate at our own side.May 10, 2019 at 2:53 pm #208666MissMadParticipantThis reply has been marked as private.May 13, 2019 at 1:25 pm #208896Scott LangModeratorHi, You have to set future end date for batchMay 13, 2019 at 3:27 pm #208924MissMadParticipantIsn't it what I've done? https://prnt.sc/no08mfMay 14, 2019 at 1:33 pm #209071Anshuman SahuKeymasternope in this batch : https://www.smart-me-up.com/groups/3eiml-2018-2019/admin/batch/ http://prntscr.com/noff44May 14, 2019 at 4:15 pm #209114MissMadParticipantOk, but this is another batch. The one that cannot access the course is the 3ILMD 2018-2018, not the 3EIML 2018-2019. Those students have already finished the course. This is why the date is set to last December. The students in the 3ILMD 2018-2019 batch are the ones supposed to work in the course. And the end date for that batch is June 30, 2019...
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