Course not available

Home Forums WPLMS AddOns WPLMS Batches Course not available

Viewing 15 posts - 1 through 15 (of 20 total)
  • Author
    Posts
  • #206765
    MissMad
    Participant
    Hello, I've created a course that has been done for a first batch a few months ago. I created a new batch session and though the course has been published, it appears as unavailable. I don't understand as I've checked the dates for both the batch and the course and they're good... Could you help, please? Website is www.smart-me-up.com
    #206838
    logan
    Member
    Hello, please share course or batch url with admin credentials. also let me know are you using batches for it??
    #206844
    MissMad
    Participant
    This reply has been marked as private.
    #207142
    Scott Lang
    Moderator
    Hi, We are unable to get the issue ,Please specify Also if possible share your steps which gives problem with batches or course. it will be selective to get to the issue. and resolving time will be reduce.
    #207968
    MissMad
    Participant
    Well, the issue is that the course appears as "not available" when students click the "Start the course" button. Here is a screenshot of the message: https://ibb.co/wWv50fd It is not the first time this happens. I have reinitialized the course for all students this morning, but it didn't change a thing.  
    #208044
    Scott Lang
    Moderator
    HI, Make sure you have added the batch in the course from here :http://prntscr.com/nlkj3b Also refer this after start the course: http://prntscr.com/nlkif6 http://prntscr.com/nlkqzr
    #208072
    MissMad
    Participant
    The course you took the screenshots from is not the right one. It's https://www.smart-me-up.com/course/strategie-de-marketing-digital-luxe/ The batch has been added to the course: https://ibb.co/0QLB5c8 And the batch session is set from March 24 to June 30.  
    #208259
    Scott Lang
    Moderator
    Hi, Refer your batch setting: http://prntscr.com/nm1nce Also course page :http://prntscr.com/nm1nsv You can only access courses with in the time period.
    #208357
    MissMad
    Participant
    Hi and thanks for your answer. Unforunately, again, this is not the right course you took as an example. The good one is https://www.smart-me-up.com/course/strategie-de-marketing-digital-luxe/ When the students click on "Start course" (in French: "Démarrer la formation"), they get a message saying "Course unavailable" (in French: "Formation indisponible"). I have added the batch to the course, changed the access dates in the course so that they match the session, checked all settings and it doesn't work. Screenshot error message: https://prnt.sc/nmd23q Screenshot batch added to course: https://prnt.sc/nmd2eq The one you talk about works fine (hopefully). Thanks for your help
    #208665
    Scott Lang
    Moderator
    Hi, Well we looked at the code. A course can be connected to multiple batches. And  in any of the one batch time has been expired(means current time is greater than end date) for course . Also if possible please share test user cred so that we can able to replicate at our own side.
    #208666
    MissMad
    Participant
    This reply has been marked as private.
    #208896
    Scott Lang
    Moderator
    Hi, You have to set future end date for batch
    #208924
    MissMad
    Participant
    Isn't it what I've done? https://prnt.sc/no08mf
    #209071
    Anshuman Sahu
    Keymaster
    #209114
    MissMad
    Participant
    Ok, but this is another batch. The one that cannot access the course is the 3ILMD 2018-2018, not the 3EIML 2018-2019. Those students have already finished the course. This is why the date is set to last December. The students in the 3ILMD 2018-2019 batch are the ones supposed to work in the course. And the end date for that batch is June 30, 2019...
Viewing 15 posts - 1 through 15 (of 20 total)
  • The topic ‘Course not available’ is closed to new replies.