Course not unlocked after purchase

Home Forums Legacy Support Support queries How-to & Troubleshooting Course not unlocked after purchase

Viewing 15 posts - 1 through 15 (of 16 total)
  • Author
    Posts
  • #218104
    krishroff
    Participant
    Hi, The users are unable to access the course after the first section. It asks to purchase the course again. Please check these screenshots of the settings: https://www.lsproductivity.com/wp-content/uploads/2019/07/unit.jpg https://www.lsproductivity.com/wp-content/uploads/2019/07/course.jpg https://www.lsproductivity.com/wp-content/uploads/2019/07/test.jpg https://www.lsproductivity.com/wp-content/uploads/2019/07/drip.jpg We are using subscription plugin and also auto complete orders of woocommerce. However the users can only access the first section of the course. Clicking on any other section it asks for "Purchase this course". Could you please suggest what issue could be there?
    #218106
    krishroff
    Participant
    This reply has been marked as private.
    #218112
    krishroff
    Participant
    This reply has been marked as private.
    #218352
    logan
    Member
    Hello, because you are charging 159$ everyday. Refer: http://prntscr.com/of4a29 they can access first section that must be free section.
    #218390
    krishroff
    Participant
    Hi Logan, We have been doing hit-n-trial to make it work and check the functionality. We've tried and tested for 'Every Month' as well, but it still didn't work out. The very first 'Introduction & Overview' section is free; by default, for all courses. Regardless of the 'Subscription Price' values, once the user clicks on other remaining sections, they are all non-functional. Please check and provide a solution. Also see if you could fix it from your end, we would be very grateful. Thank you.
    #218518
    krishroff
    Participant
    Hi, Any updates regarding this?
    #218578
    krishroff
    Participant
    Hi, It's a bit urgent that we are seeking the solution to this issue. The portal is waiting for this issue to be fixed to go live. If there's any work-around, please do let us know.
    #218592
    maximus
    Member
    This reply has been marked as private.
    #218608
    krishroff
    Participant
    This reply has been marked as private.
    #218640
    krishroff
    Participant
    This reply has been marked as private.
    #218681
    Anshuman Sahu
    Keymaster
    This reply has been marked as private.
    #218709
    krishroff
    Participant
    This reply has been marked as private.
    #218712
    Anshuman Sahu
    Keymaster
    disable this setting in course : full units in curriculum : http://prntscr.com/og4tgx to disable the details link in units please check now .
    #218713
    Anshuman Sahu
    Keymaster
    Also make your first two units to be free if you want to allow access to them : http://somup.com/cqibiqeiYV
    #219020
    krishroff
    Participant
    Thank you for your help Alex. The issue is resolved and is working fine now.
Viewing 15 posts - 1 through 15 (of 16 total)
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