Duplicate PDF Certificate generated

[squallhajime]

Dear support, Whenever a student complete the course and get a certificate or admin assign the certificate to student, it is always creating TWO the same certificates PDF in media. https://i.ibb.co/R9sy54h/1.jpg https://i.ibb.co/f8N1r01/2.jpg All WPLMS plugins are up to date. The WPLMS PDF Certificates plugin is v2.0. Please advise how to fix this.

[Veronica]

ok checking on my local setup

[Veronica]

just created a certificate template and it is showing single as it should: http://prntscr.com/uo82ju

[squallhajime]

can u help to fix it, not sure y it kept creating 2 the same certificate.

[squallhajime]

This reply has been marked as private.

[MrVibe]

Checking... It might be possible that in your user flow the certificate generation hook is running twice.

[MrVibe]

I checked the user flow is correct and the certificate generation should happen only once. Trying to replicate the issue in your site.

[squallhajime]

Thanks for looking into it. it is still creating 2 copies. Hope it can be solved.

[squallhajime]

Dear Support, it is still not solved. Please look into it

[Veronica]

This reply has been marked as private.

[squallhajime]

Well, I am not sure why you mentioned you did not find them, whereas the PDF certificates are shown clearly in your screenshot. https://i.ibb.co/rZ5CX8R/1a.jpg It is so obvious that WPLMS is creating 2 of the same PDF certificates each time. You can go ahead and try assigning the certificate to student, WPLMS will always create 2 of the same PDF certificates. This issue happened also when student completed the course and attained the certificate. Why is WPLMS creating 2 same PDF certificates every time?

[Veronica]

hi, try to add this in customizer plugin

add_action('wplms_certificate_earned',function(){
    $init = Wplms_Pdf_Certificates_Init::init();
    if(!empty($init->certificated_ran)){ 
        remove_action('wplms_certificate_earned',array($init,'certificate_earned'),999,3);
        return;
    }
    $init->certificated_ran = 1;
});

[squallhajime]

Hello support, i have added the above to the customizer plugin. It still has the same issue. Please help

[Veronica]

hi, hi, your theme is on version 4 but the plugins are on version 3 site is not configured properly the theme version is version4! http://prntscr.com/utjcdc and plugins are not on version4! http://prntscr.com/utjcpq please complete the setup first http://prntscr.com/utjcxd this is the main part to activate version 4 for that, you need to disable the plugins as shown in the notice and activate the plugins which are necessary for version 4 that is vibebp and wplms plugin no more need to activate the plugins which are shown in the notice please check this if installing fresh wplms4:https://www.youtube.com/watch?v=KTT2a-L3F8o if you are updating the theme then follow: https://www.youtube.com/watch?v=Q_x-HOMItL8 please make sure that you have followed the tip properly NOTE: we never suggest any user go for such a big update on the running site with live users if you don't want to use version 4 then you can degrade version 4 to version 3

[squallhajime]

What do you mean? Yes i would like to stick with WPLMS Legacy. I was told that version 4 theme is working for version 3 plugins. Well i have another site on latest 4 version theme, and it is working well with the version 3 plugins (WPLMS Legacy). It does not have the duplicate pdf certificate issue.

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