Error Display courses in profile

Home Forums Legacy Support Support queries How-to & Troubleshooting Error Display courses in profile

Viewing 8 posts - 1 through 8 (of 8 total)
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  • #40308
    deadelfujiama
    Spectator
    Hello, some of the users of my site I report an error in the courses on their profile display. For example, this user is registered at 3 courses but it displays only one in the profile page> courses http://prntscr.com/amrzme Please help to solve as this causes too many requests for assistance from users who do not find the courses purchased. Thank you
    #40513
    Anshuman Sahu
    Keymaster
    Well this can only appear when there is post meta is set for the user  in the course . This list populates on the basis of the user's post meta . Have imported users or courses in this site  ? then this error can appear . To fix this you need to get the user's id and then goto course edit page in back end . and find the post meta related to that id  in custom fields block and delete it .
    refer : http://prntscr.com/an4lnm
    #41563
    deadelfujiama
    Spectator
    Hi Alex, I have imported users or courses on the site. I found the user id in the course edit page in the back end, but I did not understand if I have to delete it completely. http://prntscr.com/ap5jwo
    #41576
    deadelfujiama
    Spectator
    I'm sorry, I tried to delete user id but then it can no longer access the course, so I guess that should not be deleted. The problem is that by making enrollment in the same course with another account that appears on the page courses. I just can not figure out what might be dependent, please help
    #41726
    Anshuman Sahu
    Keymaster
    Well you need to delete course meta only for those users which do not have purchased the course . YOu should not delete the meta for the students who have purchased the course . We will also fix the query for the my courses section so that this issue does not appear after next update of wplms theme
    #41730
    deadelfujiama
    Spectator
    Hello Alex, thanks for your answer. The problem is that the user is shown in the previous screenshop enrolled in the course, but does not see it from her profile page> courses I did not understand if I have to take action on database queries. In this case can you tell me in which table I can find this information? thank you
    #41963
    Anshuman Sahu
    Keymaster
    Sorry i was not able to understand .Please note  that the my courses page will fetch all the course that user have ever taken on the site . It will not show the courses from which the user was removed or have not purchased it ever .
    #45254
    H.K. Latiyan
    Participant
    This issue has been resolved in the latest update please check.
Viewing 8 posts - 1 through 8 (of 8 total)
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