Error occur when the instructor prints out the student’s certificate

Home Forums Legacy Support Support queries How-to & Troubleshooting Error occur when the instructor prints out the student’s certificate

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  • #384695
    GlobalFutures
    Spectator
    Hello, Next Monday (May 16th), I will be handing out a certificate of completion offline to all graduates of this course. Therefore, it is necessary to print the certificate of completion in advance. However, when I log in with the instructor account and try to print the students' certificates, the following problem occurs. The lower part of the certificate comes out in black. https://www.screencast.com/t/UvTnT4pAhQQ I have to solve this problem before Monday morning so that I can award no-problem certificates to graduates. I don't have much time. Please help me.
    #384696
    GlobalFutures
    Spectator
    This reply has been marked as private.
    #384708
    Veronica
    Moderator
    checking on your site...
    #384710
    Veronica
    Moderator
    hi first, I would like to request you that please use wplms PDF certificate plugin regarding plugin setting: make sure that you have checked the setting in lms>>settings>>show PDF certificate only and another one in edit certificate template and enable pdf certificate let me clear the steps for pdf certificate 1- select the text box in pdf certificate builder choose the width and height accordingly 2- drag and drop the element according to your design 3- choose the alignment of the text there and after that click on the EDIT TEXT 4- after that click the save option then update the entire certificate this is how it will work here are the tips regarding the PDF Certificate plugin refer: https://wplms.io/support/knowledge-base/pdf-certificates/ https://www.youtube.com/watch?v=d9mXInbmFGY https://www.youtube.com/watch?v=kyJGVlegWTc https://www.youtube.com/watch?v=ylT1j35dUbg https://wplms.io/support/knowledge-base/wplms-pdf-certificates-update-1-3/
    #384782
    GlobalFutures
    Spectator
    Okay, I'll refer to the pdf certificate plugin. But why does a black box problem occur with the default certificate? Is there no support from WPLMS for this problem?
    #384800
    Veronica
    Moderator
    hi as the old certificate is build using the old editor so it can make issue with the latest WordPress/PHP versions that's why we have switched to PDF Certificates
Viewing 6 posts - 1 through 6 (of 6 total)
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