Dear Support,
Our website set the redirect to dashboard after login, when user click on the Menu logo, it will bring the user to Homepage, but there has a scenario, the menu bar will show login item, but the user is logged in, user need to refresh the browser and top menu bar will show user avatar again. This makes user confuse, and the user will need to log in again.
For this scenario, it does not happen frequently, but still, happen sometimes. Hope our site can found out what the problem cause, thanks.
The issue is related purely to caching .
the home page is cached somewhere and user goes to home page it is served from cache and the php code does not executes at all .no control reaches to php code where checks are added to show the user as logged in when he is logged in .
You need to disable the caching for logged in users .
Dear Alex,
Thanks for the explanation, we will contact our hosting for this matter.
Sure please let us know if you need further assistance .
Dear Alex,
Problem solved, you may close this ticket.
Thanks for confirming that it is working now.
So marking the topic as resolved and closing the topic.