is Helpdesk support email notification when someone create or reply topic?

[rockylin]

is Helpdesk support email notification when someone create or reply topic?if not , really strange bbpress with plugin(bbPress Notify (No-Spam)) can send email notification for who subscribe the forum(not depend on user role) at the frontend. what about PWA?thanks.

[Scott Lang]

Yes, it will do we are using bb-press functionality for the helpdesk plugin.

[rockylin]

is it working now or not？because i already test it but didn't receive email notification

[rockylin]

subscriber will receive email notification when anyone create topic(https://prnt.sc/10me7vp) or reply(https://prnt.sc/10me9a8) on frontend. there are no one can receive email notification who create topic or reply on PWA. what can i do?even moderator didn't receive email notification, so how to know student need help?

[Scott Lang]

As bb-press notify is a third-party plugin. If the bb-press plugin sends an email then PWA also sends because we are inheriting the bb-press feature in the helpdesk plugin. So can test with WordPress page as well as PWA-Helpdesk page.

[rockylin]

hi, Scott： i'm already test it with WordPress page and PWA-Helpdesk page Working：when someone create new topic on WordPress page , then subscriber receive email notification not working：when someone create new topic on PWA-Helpdesk page, then subscriber didn't receive email notification please let PWA-Helpdesk page support email notification , thanks.

[Scott Lang]

I have checked, We are already using the bb-press function to create reply(bbp_insert_reply), topic(bbp_insert_topic), As you are using a third party plugin issue can be plugin does not support this. Please contact the bb-press notify plugin for this issue.

[rockylin]

hi Scott Lang, is WPLMS4 will send notification when student create topic or reply from Helpdesk by default?i think this is the point.

[rockylin]

@Scott Lang，i just contact author and here is reply https://prnt.sc/10ua82q Author think WPLMS is not calling the actions bbp_new_topic and bbp_new_reply when inserting the topics/replies. Those are the actions bbpnns needs to send out notifications.

[Scott Lang]

Got the issue added the hook at our end. Let me check at our end with bb-press and helpdesk. I'll update here with the updated code.

[rockylin]

any news?

[Scott Lang]

We have not yet able to test with the third-party plugin. We have added trello card whether to add hook if mail working ,Please track this https://trello.com/c/Qkz6UMt2 We will update the status on the Trello card. If the status is successful I'll share the update code with you also update our helpdesk code.

[rockylin]

anynews?

[Scott Lang]

We have added the fix will be released in the next update of the vibe-helpdesk.

[Author]

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