Home › Forums › Legacy Support › Support queries › Other issues › issues with wplms 3
- This topic has 11 replies, 2 voices, and was last updated 3 years, 1 month ago by Veronica.
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February 18, 2021 at 7:15 pm #341092hashurParticipantHello: Did anything change with wplms ? Several issues recently: 1- Several customers having trouble logging in, need to reset passwords repeatedly. 2- I and customers keep getting popup box to choose to stay on the page or leave the page for no reason. 3- some emails are not sent from the website sometimes, ex. confirming account activation. I do not have any new plugin.February 18, 2021 at 7:16 pm #341093hashurParticipantThis reply has been marked as private.February 20, 2021 at 3:16 pm #341493VeronicaModeratorhi can you please share any recordings or screenshots of the issues? as the theme version and plugin version on your site is fine so it should not happen and also if you are using any cache plugin then try to disable that clear cache and then check the sameFebruary 24, 2021 at 4:38 pm #342252hashurParticipantThis reply has been marked as private.February 25, 2021 at 6:40 pm #342477hashurParticipantThis reply has been marked as private.February 26, 2021 at 1:18 pm #342590VeronicaModeratorhi 1 & 2. looks like a script minification and caching issue 3. this case might appear if the user registered but have not activated his account, however, while creating an order on woocommerce he put his same email id and the account would be registered straight away, the user should be not shown in pending and for this http://prntscr.com/107lmoo http://prntscr.com/107ln2u I think the users are registering first but they are not activating their accounts can you please share the process how are users purchasing the course, do they need to register first?February 26, 2021 at 4:57 pm #342651hashurParticipantyes, they need to register first, you can try. This is new, everything was working fine.February 27, 2021 at 12:24 pm #342867VeronicaModeratorhi please use custom registration form and enable skip verification email, and register and login simultaneouslyFebruary 27, 2021 at 5:18 pm #342905hashurParticipantI already have this done years ago. Something changed, one of your updates could be the problem. Sometimes, (not always), new registered are activated, but they are not moved to Students from Pending, and email is not sent to me.March 1, 2021 at 1:44 pm #343201VeronicaModeratorhi Create a custom registration form in wplms. This will be possible using the custom registration form Custom Registration Form: https://wplms.io/support/knowledge-base/custom-registration-forms-in-wplms/ And after that enable these settings: http://prntscr.com/iriscu if you enable this then. it will automatically activate the users without sending the email and also we haven't change anything regarding this in the update.March 1, 2021 at 8:16 pm #343262hashurParticipantI already have the custom registration form. I want the system to send verification emails as it used to and does most of the time. You did change regarding the registration form, you added the user group field, it was not there in the older versions.March 3, 2021 at 1:30 pm #343700VeronicaModeratorok to replicate the same I need to replicate this on your site so for that please give me permission to create a new custom registration form or you can provide the form link which I can use to replicate the same
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