Mailchimp plugin unable to sync groups – WPLMS WordPress LMS Documentation

Tagged: groups, lists, mailchimp, sync

This topic has 8 replies, 3 voices, and was last updated 8 years ago by HorizonCME.

Viewing 9 posts - 1 through 9 (of 9 total)

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Posts
February 9, 2017 at 12:24 pm #94672

Halvard
Participant

Hi, I bought the Mailchimp plugin yesterday, and when i try to sync my users to course spesific groups within a list, the syncing stops. I can see that the groups have been set up, but the lists are all empty. Like this: http://prnt.sc/e6hun8 I have set up the settings like you say in the tutorial, and waited for hours for the sync to be finished. http://prnt.sc/e6hvrt Any idea what i should do? Halvard

February 9, 2017 at 12:26 pm #94674

Halvard
Participant

This reply has been marked as private.

February 9, 2017 at 3:18 pm #94762

H.K. Latiyan
Participant

Ok I checked your website the issue is that your server is returning a 502 error on the ajax call, refer the screenshot in my next private reply.

February 9, 2017 at 3:19 pm #94763

H.K. Latiyan
Participant

This reply has been marked as private.

February 9, 2017 at 6:11 pm #94796

Halvard
Participant

I contacted my webhost and they said it was a timing error. The plugin took too long to complete the job. Here is what they told me to tell you. This is the actions that takes too long to complete: 6 [action] => course_filter 2 [action] => sync_lists_put 2 [action] => sync_lists_get 2 [action] => get_create_course_lists 2 [action] => course_lists_put 2 [action] => affwp_track_visit Is this because i have a to big list? I have 104 courses and about 800 registered users. I tested the plugin with only the instructors, and that worked fine. And that list is only 35 people. I also tried to sync the users into course spesific lists (not groups within a list) and that had the same results as earlier. The plugin makes the lists, but the lists are empty.

February 10, 2017 at 2:30 pm #94903

H.K. Latiyan
Participant

Ok, thanks for sharing this information. Actually you have 104 courses and 800 users therefore the number of combinations are very high in this case, which is causing the issue. I am marking this as a bug and we'll modify our code for higher combinations as well in the next update. Track: https://trello.com/c/VveTLgdV

February 10, 2017 at 2:43 pm #94909

Halvard
Participant

Ok, thank you! Please let me know when the bug is fixed and the update is released.

February 11, 2017 at 5:08 am #95004

H.K. Latiyan
Participant

OK.

April 11, 2017 at 8:14 pm #106389

HorizonCME
Spectator

I'm having this same issue. Any update on when this will be resolved?
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