Massive problems creating certificates on different platforms

[Baldamus]

Hi, We have massive problems creating certificates on different platforms. Only in Google Chrome does it work as it should. Firefox, IE and Safari mobile (iPhone XS) don't merge background image and variable text correctly. A new certificate plugin has been announced in your Facebook group. When will it be available? Currently we have to create and send Zeertifikate manually to our customers. Here are some screenshots: Goggle Chrome: https://www.dropbox.com/s/c6sp8g84r076s9g/KiPort.de%20-%20Google%20Chrome%202019-02-13%2010.05.06.png?dl=0 Firefox: https://www.dropbox.com/s/ftmh24uqi4f6qpy/KiPort.de%20-%20Mozilla%20Firefox%202019-02-13%2009.51.27.png?dl=0 MS Edge: https://www.dropbox.com/s/qfnm3qfka39j5ib/KiPort.de%20%E2%80%8E-%20Microsoft%20Edge%202019-02-13%2011.00.21.png?dl=0 Mobile: https://www.dropbox.com/s/w44016pkxbdtz23/Kiport.de%20-%20Mobile.png?dl=0 Thanks for your support. Kind regards Michael

[Baldamus]

This reply has been marked as private.

[Baldamus]

This reply has been marked as private.

[logan]

Hello, Please share your wp-admin credentials with ftp credentials in a private reply so that we can look into this matter to fix the issue ASAP.

---

New certificate plugin is available now: Have a look on this video tutorial: https://www.youtube.com/watch?v=d9mXInbmFGY

Once we get some feedback, we can take the next troubleshooting step in resolving your issue.

[Baldamus]

This reply has been marked as private.

[MrVibe]

Checking..

[Baldamus]

Hi Mr.Vibe, I am happy about a short update. Have you found the bug yet and what's about the the new certificate plugin?  Can I use it soon? Greetings Michael

[logan]

Hello, I appreciate for your patience. we have updated our theme to version 3.9.1. Please make sure your theme and plugins are updated. we have fixed the issues in this update. Let me know if you need any further information.

[Baldamus]

Hi Logan, Thank you for this information. Two short questions: 1) When will the update to 3.9.1 be released ? 2) Is the new "Certificate Plugin" already included in the update or does it have to be installed separately? Greetings Michael

[Baldamus]

Hi Logan, I have just update all plugins to Versin 3.9.1 but the bug ist always there: Screenshot: https://www.dropbox.com/s/txt627q85rrnti4/KiPort.de%20-%20Mozilla%20Firefox%202019-02-19%2016.02.31.png?dl=0 What am I doing wrong? Whats about the new certificate plugin you promote on Facebook?

[Baldamus]

Hi Logan, After the update to 3.9.1 I have massive problems with the course system. If I start a course there is only a white page. I have reversed the update first of all again. I request urgent assistance. Thank you in advance. Greetings Michael

[logan]

Hello, It could have been better if you had shared some screenshot of the issues. It is possible when you were updating the theme, some of the plugin has deactivated. you needed to activate them again. After updating the theme please re-save the permalinks and also clear the browser's cache. I want to ensure you that we have gone through several steps of testing before sending an update notification (like clean install, basic functionality test, code analysis and review, single user performance testing...etc. )

[Baldamus]

Hi Logan, Now I could install the update properly. I also saved the permalinks again and deleted all caches. After that I installed and activated the new certificate plugin. After I understood how to position individual contents, I achieved good results in Firefox. Unfortunately, there are still problems: 1) Plugins such as Cookie Notice (dFactory) write their text into the certificate. I also tried some other Cookie Banner plugins. Always the same. Unfortunately we are forced to use these plugins in Europe. SCREENSHOT 2) When a certificate is retrieved by the customer, the first view is as follows SCREENSHOT 3) If you call up this certificate via Chrome, it looks like this SCREENSHOT I hope that you will be able to correct these errors. The certificates will be very good and can finally be printed in high resolution. The admin and ftp access still exists. Please take your time for a deeper look inside. Thanks for your support.

[Baldamus]

Hi Logan, Unfortunately there are even more problems with the certificate plugin. If a course is completed and automatically evaluated, the usual message that a certificate has been created no longer appears. Instead, only a path (not linked) to the certificate file is displayed. This confuses the users. Even after the update to 3.9.1, the certificates (without certificate plugin) are still displayed incorrectly in Firefox. We ask you to offer a practicable solution at short notice. We are forced to send certificates manually to our customers. This throws a very unprofessional light on our portal. Please give us a short feedback on how to proceed now.

[logan]

Hello, We are working on it. and also for page builder for certificate generation.

I know your time is valuable, so just bear with me little more. Thanks for waiting.

[Author]

Posts