1 week, 6 days ago realhituniParticipant
I am in the process of updating our site and I am using the new commissions/payouts module. The commissions view works great but I can’t get the payouts to work.
I’ve synced the payouts, like I did with commissions, but they still don’t show. Is there anything else I am missing?
Thanks!1 week, 4 days ago realhituniParticipantThis reply has been marked as private.1 week, 3 days ago AlexKeymasterThis reply has been marked as private.1 week, 3 days ago realhituniParticipantThis reply has been marked as private.1 week, 2 days ago AlexKeymaster
Ok please goto wp-admin -> lms -> settings -> functions -> sync areas :
sync these :
1 . Woocommerce Intructor commissions(for non-bundled products)
2 . Woocommerce Intructor commissions(for bundled products)1 week ago realhituniParticipant
I’ve done that and synced payouts too, but still no past data showing. Only data related to orders after the update show. Is there a way to show past payout information?
Thanks!5 days, 21 hours ago realhituniParticipant
To add to this, I am trying to fix this issue manually, so I added new entries and backdated them. But whenever I edit a payout (in order to backdate it), the instructor and commission information disappears from the entry.
See screenshot: https://prnt.sc/1s65xi9
Is there a way to stop that from happening?
Thanks!5 days, 20 hours ago AlexKeymaster
Ok did you deleted the orders from woocommerce since this sync takes the order and its data to calculate the commissions .5 days, 20 hours ago realhituniParticipant
No, I just created new payouts and backdated them. The commissions worked fine and showed past information in the new graphs.5 days, 20 hours ago realhituniParticipant
I just noticed also that by doing that (creating new payouts and backdating them), they appear in the graph but the Payouts received is 0.
Probably because that information gets striped away from the entry when I edit the date.
Thank you!4 days, 21 hours ago AlexKeymaster
Yes actually the payout balance is calculated from the activity table .
We record activity on each commission received in instructor account and with it we also record the amount of commission and its currency .
So this activity recorded and activity data is needed for the user to show the payouts balance there .4 days, 21 hours ago realhituniParticipant
Ok, well this still doesn’t resolve the issue. Manually backdating the payouts doesn’t work, syncing payouts doesn’t work. Any other ideas?
Thanks.3 days, 21 hours ago AlexKeymaster
Well for the payouts you need to updated the post_date_gmt of the pyaouts post which is created correctly .3 days, 21 hours ago realhituniParticipant
How do I do that? Can you provide a single simple solution to past payouts showing in the new graphs after the update?
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