Preview Video doesn't show any video controls

[skillofyteam]

The preview free unit video does open the video but not the way it should. This is what happens.

1. Click the preview button.

2. Modal screen with dark background opens up, the video is loading.

3. Video loads  but only a black screen is visible, no video thumbnail or first screen of video, just a black screen.

4. The controls are disoriented and doesn't work. The video has no sign of playing it.

5. But after few seconds, when you click on that black screen, video starts automatically.

6. Once the video starts, there is no way to control its flow.

Example. https://www.skillofy.com/course/total-cost-of-ownership/ Check the preview video on this link. I checked it on your modern theme demo also, and the issue is present there also, the only difference being your video loads fast and shows a starting image, ours don't. Your example : http://themes.vibethemes.com/wplms/skins/modern/course/software-training/ Thanks Regards

[Anshuman Sahu]

Please refer : https://wplms.io/support/knowledge-base/video-player-issue-in-free-unit-popup-in-modern-theme-fix/

[matsos10]

Hello,   I have the same problem

[Anshuman Sahu]

Please refer : https://wplms.io/support/knowledge-base/video-player-issue-in-free-unit-popup-in-modern-theme-fix/

[skillofyteam]

I did add the code as per your instruction as per your advice but the issue is still not fixed. I have attached the screenshot also. Check it and let me know, if I have done anything wrong. Also please let me know the exact path of wplms_customizer.php. I suspect I might I have added the code in wrong file. The path to my file is /wp-content/plugins/wplms_customizer/wplms_customizer.php    

[Anshuman Sahu]

I was not able to replicate the issue on our test site . Please check  : http://prntscr.com/9hyjts Try adding the given script in your pwlms -> footer -> google anaylitics code : <script> jQuery(document).ready(function($){    jQuery('.ajax_unit').magnificPopup({         type: 'ajax',         alignTop: true,         fixedContentPos: true,         fixedBgPos: true,         overflowY: 'auto',         closeBtnInside: true,         preloader: false,         midClick: true,         removalDelay: 300,         mainClass: 'my-mfp-zoom-in',         callbacks: {           parseAjax: function(mfpResponse) {              mfpResponse.data = jQuery(mfpResponse.data).find('.unit_wrap');              console.log('Ajax content loaded:', mfpResponse);           },           ajaxContentAdded: function() {             console.log(this.content);               jQuery('video,audio').mediaelementplayer();               jQuery('.fitvids').fitVids();               jQuery('.tip').tooltip();               jQuery('.nav-tabs li:first a').tab('show');               jQuery('.nav-tabs li a').click(function(event){                   event.preventDefault();                 jQuery(this).tab('show');               });           }         }     }); });   </script>

[skillofyteam]

I added the code in wplms->footer.php->below google analytics code, it didn't made any difference. Moreover, your demo site for modern theme also shows no control in preview video, just like ours, our video do get played once you click on black/white screen but thats not the issue, the issue is no video controls are present to control the video. Check your own site for this error. http://themes.vibethemes.com/wplms/skins/modern/course/software-training/

[Anshuman Sahu]

Yes coz we have did not added the fix for this yet on the demo site . But the fix is working fine at our test site (refer : http://prntscr.com/9hyjts) . Please confirm if you are using any plugin in your site for the video .Please try deactivating it . We are initializing the css in the code fix and the js of the wp mediaelement on the popup load in above js script.You may need to initialize the your video player script on this

[skillofyteam]

Hey, sorry for late reply but I did check, there isn't any plugin for video that I have used. I am giving you admin credentials, please have a look and fix it for me, if you can. Website: www.skillofy.com Username: tjwalker Password: mediwiz Do let me know asap. Regards.

[Anshuman Sahu]

I fixed the isseu by flollowing the same tips that i have mentioned earlier . please refer : http://prntscr.com/9k6kpa

[skillofyteam]

Thanks alot . Thanks aton.

[skillofyteam]

Hey, I have another issue, I would like to show my Indian customers, the price of each course and even checkout amount (not gateway) in Rs and not in dollars and to non-indian traffic, cost in dollars only, how can I do this. Suggest some plugins etc.

[Anshuman Sahu]

There are some of the plugins that allows currency switch . https://aelia.co/shop/currency-switcher-woocommerce/ https://wordpress.org/plugins/woocommerce-currency-switcher/

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