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Profile photo

Profile Photo
  • 1 year, 3 months ago Nuria_Sierra_Cruzado
    Participant

    Hello! The option to change the user’s profile photo has disappeared… If you enter a user’s profile, there is no longer the option to change the profile photo… but before it was… Can you help us?

    1 year, 3 months ago Veronica
    Moderator

    hi
    check if you have enabled this setting or not:
    https://screencast-o-matic.com/i/c3eQ1OVFoVY

    1 year, 3 months ago Nuria_Sierra_Cruzado
    Participant

    Hello Veronica! I don’t see the same options as you (https://prnt.sc/w3HeC5nT7Q01)… But the option regarding profile customization is activated as you can see in the screenshot…

    What can be then what is not working?

    1 year, 2 months ago Veronica
    Moderator

    i don’t have credentials to check this on your site
    so please share details with us

    1 year, 2 months ago Nuria_Sierra_Cruzado
    Participant
    This reply has been marked as private.
    1 year, 2 months ago Veronica
    Moderator

    i am working on your site

    1 year, 2 months ago Veronica
    Moderator

    i am working on your site

    1 year, 2 months ago Veronica
    Moderator

    hi
    https://screencast-o-matic.com/i/c3ellYVFTD0
    the option is available
    and also the upload button is available:
    refer:
    https://screencast-o-matic.com/i/c3ellZVFTDU

    1 year, 1 month ago Nuria_Sierra_Cruzado
    Participant

    Hi Veronica, as you can see in this video (https://screencast-o-matic.com/watch/c3f3lNVYY6V) it doesn’t work…

    1 year, 1 month ago Veronica
    Moderator

    checking…

    1 year, 1 month ago Veronica
    Moderator
    This reply has been marked as private.
    1 year, 1 month ago Nuria_Sierra_Cruzado
    Participant

    So…now what? What is the problem then? :S

    1 year, 1 month ago Veronica
    Moderator

    hi
    provide the URL from where you are accessing the profile page as I am unable to access the profile page to replicate the issue

    1 year, 1 month ago Nuria_Sierra_Cruzado
    Participant
    This reply has been marked as private.
    1 year, 1 month ago Veronica
    Moderator

    hi you need to regenerate the service worker and then clear the storage from chrome dev tools>>applications

    right-click on the page then click inspect>>application>>clear storage
    then check the same

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