push notification not working

[tanviha]

hi i have recently bought push notification i have already configured firebase as otp plugin is already working.I have also filled Firebase Web push notification Server key. But still it is not working. Plz help

[Anshuman Sahu]

Well we looked into it and found that the token api hit is returning with 500 error which means there is some php error appearing . http://prntscr.com/ok7oqf I also debugged this but could not find any particular reason behind it , will check further and let you know . Please ping back for a reminder .

[tanviha]

thanks alex,  plz take your time

[tanviha]

hi alex any update regarding the issue. my website url has changed to  www.tvidya.com everything else is same

[Anshuman Sahu]

The issue is actually quite strange , we are not getting any error with the api hit to  " token " at our end . Can you please provide us your server php error log to check this out on your end .

[tanviha]

hello any progress on the issue. i have already shared the c panel credential at [email protected]. Plz resolve it soon

[Anshuman Sahu]

Yes we digged into it and found its actually might be related to some kind of redirection .We are trying to replicate a use case we have with other user having this same issue on our local setup. this will help us in rectifying the issue .Please do ping back a reminder in case . .

[Anshuman Sahu]

hi,we did replicated the issue at your end . We are fixing this issue soon on top priority and will release update of the plugin .

[Anshuman Sahu]

We have tried some solutions but they did not work .We will be researching on it again to try fixing this issue . Thanks for all your patience .

[tanviha]

ok alex can i reinstall otp plugin. you probably uninstalled it during working on the solution

[Anshuman Sahu]

Nope I dont think that might help .It actually related to firebase itself . They have changed something in their core which is affecting . We are researching on this but we suspect that the issue is actually related to http to https ,we are also using cloudflare for https service.

[RTSGroup]

Has this been resolved? I am facing a similar issue Thanks

[RTSGroup]

So it seems when I copy the Firebase Private Key over that there are some backslashes in there that cause the issue. Removing these have made it work, on my phone at least.

[Anshuman Sahu]

Yes this is resolved please install the latest wplms push notification plugin and if error appear please create your own topic .

[Author]

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