Recovery password email is not being sendt

[lapacast]

Hello, I notice that Recovery password email is not being sent

[Diana]

And all other emails are working on your site?

[lapacast]

well, i got this notifications emails about "new registrant", or "you're added to a course" But when a student forget his password, he didnt got the email

[Diana]

From LMS > Emails Tab check if you have the forgot password email template or not Please try adding this custom code in your wp-admin > plugins > editor > wplms-customizer.php file in wplms customizer plugin :

add_filter( 'bp_email_use_wp_mail', '__return_true' );

[lapacast]

Hi, yes this template is ready. Sorry I didnt find this: wp-admin > plugins > editor > wplms-customizer.php this editor is under plugins? thankyou

[Diana]

I see, checked your site and found the plugin editor is disabled by your webhost for admin as well Connect with FTP/cpanel and add this code in wplms customizer plugin > wplms-customizer.php Then check again

[lapacast]

ohh as I am not a developer, do you think my hosting provider can do it for me? I dont understand how to thanks

[Diana]

Yes, ask them to add the code as mentioned by me above. Share the message or if they deny then you can share your FTP/Cpanel here. I will check after adding the code Mark your reply as private while sharing

[lapacast]

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[Diana]

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[lapacast]

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[MrVibe]

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