Home › Forums › Legacy Support › Support queries › How-to & Troubleshooting › Resetting Assignment – issue
- This topic has 27 replies, 3 voices, and was last updated 4 years, 8 months ago by logan.
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June 10, 2019 at 9:51 pm #213218italymadeeasySpectatorhi there, we have the latest of all plugins and noticed that we are unable to use the Ad-Hoc function to reset users' assignments. It used to work (so we know how to feature works). Are there any knows issue with the function? We usually add time to the assignment so the user can go back and resubmit. Now we are getting a confirmation of the fields being updated, but the user is still unable to get back to the assignment. https://cl.ly/b24ef2 https://cl.ly/4cf504 CheersJune 10, 2019 at 10:20 pm #213219italymadeeasySpectatorlittle update. I was able to reset an assignment for another user, but still cannot reset the one I reported. I tired a variety of methods: - ad-hoc function - course admin > specific user > course progression and uncheck the lesson - WP Backend > specific assignment > searched through the comments - Course admin > Submissions > specific assignment checked both pending and completed assignments There is no trace of anything submitted by the user. The assignment appears to just be timed out and cannot be reset. Can something done directly from the database?June 11, 2019 at 2:07 pm #213363loganMemberyes there is : Please set the 0 marks for the user for that assignment from wp-admin -> settings -> functions : http://prntscr.com/o0h73e then this will show under -> course -> admin -> submissions -> assignment submissions : check for pending .the user should show there .June 18, 2019 at 6:59 am #214412italymadeeasySpectatorHi and thanks. Tried your suggestion but still no luck. I also tried giving different grades and looking in the Assignment Submission for Evaluated assignments. Nothing, I still have no way to reset Assignments for this user (and now another user too!). Anything I can do from the database directly?June 18, 2019 at 7:03 am #214413italymadeeasySpectatorAlso, this is happening https://cl.ly/8a5556 it actually happens very often!June 19, 2019 at 12:20 pm #214667loganMemberHello, check comments, they are not marked to spam. please use updated wplms assignment plugin. share credentials so that we could check this.June 21, 2019 at 6:21 am #214937italymadeeasySpectatorThis reply has been marked as private.June 21, 2019 at 1:36 pm #215046loganMemberwe checked this up and found a reason behind the fetch assignment submission is not working . We would need your valid ftp credentials to check this further ,June 23, 2019 at 11:09 pm #215185italymadeeasySpectatorThis reply has been marked as private.June 24, 2019 at 10:14 am #215241loganMemberThis reply has been marked as private.June 25, 2019 at 5:33 am #215342italymadeeasySpectatorSorry about that. I will check what's happening and be in touch asap. CheersJuly 5, 2019 at 9:16 pm #217240italymadeeasySpectatorHi there, our server manager has fixed the ftp access issues and you can now go in and check what's happening. We now have many students waiting for their assignments to be reset! Also, several students have reported getting to a new assignments and finding it already closed but they never started it in the first place. This is very odd! Please help! Thanks (as a reminder, this is a live site and we cannot disable plugins). If you prefer, I can create a Staging site for you to test the fix. Whatever you want! CheersJuly 8, 2019 at 12:32 pm #217441loganMemberYes it would be better to create staging site .We would also need access to all the options in wp-admin currently we do not have the tools option enabled for the admin account your shared with us.July 10, 2019 at 4:24 am #217680italymadeeasySpectatorThis reply has been marked as private.July 10, 2019 at 9:57 am #217754loganMemberWe need the staging site's FTP credentials. please share it in private reply.
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