Hello
We Have a RTL Site
When We "Disable course certificate in image mode" we Get Nice Looking Certificates But We Don't Get a Link To Download the Certificate
https://ibb.co/FqZQPqg
When WE Don't "Disable course certificate in image mode" we get this wiered looking Characters
https://ibb.co/k3L4xB1
We Tried PDF Certificates and it has the same problems and it is not very interesting for us
so please Help us how can we fix this issue
thanks
@mdegla
Please answer me one thing did you enabled the setting of print and pdf?
Please set the width of your certificate to 800, so that it can be seen properly. It might be possible that button shifted to right due to the size of the certificate.
If it still not resolve the issue then do share your site URL with credentials to check the same
Enabled it
But still got The Wired Looking Characters
https://ibb.co/BLCXsqh
@mdgela,
Try this once:
https://wplms.io/support/knowledge-base/wplms-pdf-certificate-tcpdf-utf-8-bad-encoding-with-special-characters-displays-on-pdf-file/
This will work with wplms pdf certificates
If it still not works then I need to check the issue on your site
PDF Certificates Doesn't Work For us
https://ibb.co/7nDCMgj
When We Customize The Alignments and Widths of objects it does't save
We don't Want to use PDF Certificates
Please Help us Resolve The Problem With the Normal Certificate Solution
Thanks
@mdegla,
Okay, please share your site URL with admin credentials in a private reply we can check on your site.
As far as I know, some Arabic characters will be changed in the Normal certificate because it does not have TCPDF support
Make sure you have PDF Certificates installed and activated on your site
This reply has been marked as private.
please if you can provide a solution without using PDF Certificate Plugin that will be great
This reply has been marked as private.
I Changed The Admin language For You to English So that You can navigate the site easily
You can go ahead now but please be careful as it is a live website
we have another test site is it better to test first on the test site ?
@mdegla
Yes, that will be a great idea if you have the test site. Just share the credentials and I will check on that so You can do the same on our live site
Make sure to mark your reply as private while sharing the credentials
This reply has been marked as private.
This reply has been marked as private.
hello diana
i was doing exactly what you advised before opening this topic
but i need my users to be able to download the certificates
How Can We Achieve That ?
thanks
@mdegla
Enabling Pdf and print switch in the certificate template will do the trick.
Check this and let me know Is everything working now?
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