Sorry, you are not allowed to access this page.

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Home › Forums › Legacy Support › Support queries › How-to & Troubleshooting › Sorry, you are not allowed to access this page.

Viewing 14 posts - 1 through 14 (of 14 total)
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    Posts
  • December 18, 2021 at 12:02 pm #376426
    Adam
    Spectator
    Hi we have mycreds and wplms mycreds add on installed. But when we try to go to mycreds settings page it shows error: https://www.hublearn.com/wp-admin/admin.php?page=mycred-settings Sorry, you are not allowed to access this page. Any idea what it causing the issue? The page I need help with: https://www.hublearn.com/wp-admin/admin.php?page=mycred-settings
    December 20, 2021 at 12:58 pm #376471
    Veronica
    Moderator
    This reply has been marked as private.
    December 21, 2021 at 4:39 am #376503
    Adam
    Spectator
    This reply has been marked as private.
    December 21, 2021 at 3:05 pm #376547
    Anshuman Sahu
    Keymaster
    Hi did you use user role editor plugin and edit some roles in your wp setup ? wplms does not interfere with role access in backend except its own lms settings which can only be accessible to admins having "manage_options " capability.
    December 22, 2021 at 6:56 am #376569
    Adam
    Spectator
    No in my knowledge.
    December 22, 2021 at 3:24 pm #376598
    Anshuman Sahu
    Keymaster
    Hi im going to plugins page and could not see mycred and wplms mycred plugins installed while the are installed . wplms theme did not write any such code for this . Seems like issue with some third party plugin .
    December 23, 2021 at 4:18 am #376626
    Adam
    Spectator
    mycreds and wplms creds add-ons is installled and active. https://www.awesomescreenshot.com/image/19026044?key=314abb5904d9e00951d085ba18e45a90
    December 23, 2021 at 2:58 pm #376664
    Anshuman Sahu
    Keymaster
    This reply has been marked as private.
    December 23, 2021 at 5:03 pm #376679
    Adam
    Spectator
    OMG. Why not you search in plugin search field? is there. My screenshot says how i find out. just put 'mycred' in plugin search box.
    December 24, 2021 at 2:58 pm #376722
    Anshuman Sahu
    Keymaster
    This reply has been marked as private.
    December 27, 2021 at 5:50 pm #376803
    Adam
    Spectator
    So what do you suggest? Deactivating all plugins one by one?
    December 28, 2021 at 2:06 pm #376839
    Anshuman Sahu
    Keymaster
    Yes as mycred suggests ,as the mycred support suggests these are due to capabilities and you have some plugin which might alter the caps of user so yes deactivating plugin might help . You may need to use the user role editor plugin as well in order to check caps .
    December 29, 2021 at 6:12 pm #376890
    Adam
    Spectator
    I did deactivated all pluigns but still we are seeing same permission issue.
    December 30, 2021 at 2:21 pm #376925
    Anshuman Sahu
    Keymaster
    Its a mycred page and as told previously this is not at all connected to our code. please contact the mycred plugin and check the capabilities of the user to access that page .
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