theme not responding

[Ribaat]

hi i have been having the following issues for a long time now. i contacted your support team on Facebook messenger but there has been no solution offered. i hope you can help on here. 1) sticky menu (especially on mobile) changes to white colour or remains grey when you scroll down and does not keep the colour selected in customise white: http://prnt.sc/tw0k5e grey: https://prnt.sc/tw0pa7 2) login details on app style header does not always show. most of the times it is blank http://prnt.sc/tw0l8y 3) there is always double logo in mobile view http://prnt.sc/tw0mbd 4) pop up message that appears when you press "forgot password" overlaps the login field which does not look great. how do you change where the popup screen appears? https://prnt.sc/tw0n54

[Veronica]

hi, yes i know your issues but it is necessary that before solving them i must clarify them for the refer: http://somup.com/cYjjXA6Utz as you can see that here sudden white color appears are you talking about the same! for 2.. refer: http://somup.com/cYjjXB6UtB as you can see it is the transparent header so let us know that do you want to change the color of it means you don't want it to be transparent! please confirm then we can add css for 3.. as you can see in the above videos no more two headers i think you have fixed it. for4.. yes it is same as demo by default if you want then we can shift it downwards by using custom css  

[Ribaat]

1) http://somup.com/cYjjXA6Utz yes i am talking about the same. this is exactly the problem if you can fix please. 2) at the moment it is set on appstyle in customisation. but i see what you mean. if you add the css and it does not look good will i be able to take the css off or i will have to contact you? 3) double logos are still on there. it is not fixed. i still seen it 2 minutes ago whilst on customisation and it is the same on my phone. it is still there and not gone, please fix 4) yes please shift it down using customer CSS 5) i have noticed the content in top footer sidebar and all widgets have changed to default, why is that?  

[Diana]

We will look into point 1 and 2 after checking point 3, 4, 5 Point 3: Double logo is no longer there: http://prntscr.com/tx3hyv Point 4: Can you point me which component you want to shift downwards Point 5: Didn't get it? footer is in default?

[Ribaat]

hi diana thank you and everyone else for your assistance Point 3: i just had a look at the double logo and it is still there, please look at the time and date the screen shot was taken to prove what i am saying  http://prnt.sc/tx9y3e point 4: the 'forgot password' component: http://prnt.sc/txa1iv point 5: my footer and widget section went back to wplms default mode. all the work i did on it is lost: http://prnt.sc/txa2tc

[Ribaat]

point 6: i forgot to add that dashboard for admin does not work. it always redirects me to a blog page. this is the same for all the options in the dashboard 'courses' 'stats' 'notifications' and 'stats'. they all redirect me back to a blog page. here have a look http://prnt.sc/txgklf it works fine for students and instructors but not for admins. how do i make it work for admin please?

[Jackson]

Hello, 4- For forgot password , use code given below, goto appearance>>customize>>custom css #vbp-login-form .inside_login_form a.vbpforgot { position:relative; top:30px !important; left:20px !important; } Refer: https://prnt.sc/txj3up 3- For double logo on mobile device, use code given below: @media (max-width: 767px){ .mooc.fixed.app #header_alt_logo { display:none !important; } } 5- If you are not able to customize footer according to you, then go to plugin and check , have you installed demo content plugin if yes the deactivate it and customize footer according to you, As credentials provided by you but from these a am not able to access wop-admin because these are student, 6- For dashboard and other page goto setting >>permalinks and saved again, Thanks,

[Ribaat]

hello jackson thank you for getting back to me with a solution, will try them and let you know if they have worked. how about points 1 and 2?? Diana said you guys will address them once you have fixed points 3-5: http://prnt.sc/txrkq5 thank you looking forward for a solution for points 1 and 2

[Ribaat]

hello i have tried the CSS codes you have given me point 3: the code works. there is no more double logo thank you Point 4: the code only shifts 'forgot password' icon down and not the data entry field which is what i need. have a look at the screen shot: http://prnt.sc/ty31j2 point 5: thank you, solved point 6: i has save the permalinks again but the problem is still there. you can have a look if you want, it still redirects me to a blog page and not dashboard

[Veronica]

hi, he will provide the code for the same for the dashboard issue please update the theme and plugins to latest and then save the menus and directories in BuddyPress and then check

[Ribaat]

hi veronica, i dont understand, sorry "<span style="color: #4b4d4d; font-family: Lato; font-size: 14px;">please update the theme and plugins to latest and then save the menus and directories in BuddyPress and then check"</span> are you asking me to update to 4.0? if so can the problem not be resolved in version 3.9? because i find it hard to believe you cannot rectify this issue whilst using 3.9. i know few users who have 3.9 and its working perfectly fine for them all plugins are already updated

[Jackson]

Hello, To down this field , use code given below: div#wplms_forgot_password_form input.form_field { top:10px !important; position:relative !important; } RefeR: https://prnt.sc/tyugk0 And for dashboard issue @veronica says you to that plugin should be updated to the theme version that you are using, so need to update theme version 4.0 Thanks,

[Veronica]

please check it is working: http://prntscr.com/tyul6g http://prntscr.com/tyulne

also, it's a request if you have more than one query please create new topics for them. we follow one topic for one single query because it helps us to understand the requirement better, to avoid confusion and faster resolution.

thanks for understanding the same

[Author]

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