Home › Forums › Legacy Support › Support queries › How-to & Troubleshooting › Third party plugin conflict with the theme
- This topic has 16 replies, 3 voices, and was last updated 4 years, 10 months ago by logan.
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May 18, 2019 at 9:06 am #209708DavidSpectatorHello, We are meeting an issue when trying to upload new files (images) on our Buddypress groups using a third party plugin called "rtMedia" which is dedicated to this goal. I contacted the rt Media support team and here is their answer: " Thanks for providing the login details. I have checked your website, and I can see the problem what you mentioned. However, we can't make any further alternation in your website. Though, I will recommend to do some troubleshooting at your end.
- Please deactivate the other plugins (except buddypress and rtMedia).
May 19, 2019 at 8:30 am #209786DavidSpectatorHello, Is there any update about this topic? Thank you for your comprehension. Regards, DavidMay 20, 2019 at 3:14 pm #209962MrVibeKeymasterCan you try adding following code in WP Admin - Apperance . Customizer - Custom CSS : div#whats-new-options { display: block !important; }May 20, 2019 at 6:48 pm #209986DavidSpectatorThis reply has been marked as private.May 21, 2019 at 7:33 am #210041loganMemberCan you share your credentials so that i can look into this matter closely? older one isn't working.May 21, 2019 at 11:18 am #210075DavidSpectatorThis reply has been marked as private.May 22, 2019 at 11:24 am #210241loganMemberHello, i have installed it on my local server and it works fine for me. as you can see in the video there is a code from rtmedia which is causing to display none. here: http://somup.com/cqh3XYnpEF
try deactivating all third-party plugins in your network then install a new rtmedia and then check the issue.May 22, 2019 at 12:06 pm #210251DavidSpectatorHello, Could you share this code you're talking about (css customizer)? If you're talking about the same css code that your teammate has already shared. You can check on our css customizer, you'll find it. As I noticed before, I have already deactivated al the plugins except buddypress and rtMedia, and it doesn't work. When changed the theme to the Seventeen from Wordpress, the problem was resolved, that means the theme is the source of this issue. One more thing, I remark you have three buttons, I have two. The one from where you uploaded is not in our frontend. Regards, DavidMay 22, 2019 at 12:21 pm #210255loganMemberShare me your network access. so that i can check this issue in deeply.
code was same, shared by Mr. Vibe div#whats-new-options { display: block !important; }May 22, 2019 at 12:51 pm #210266DavidSpectatorHello, The credentials are the same for all the network. Regards, DavidMay 23, 2019 at 9:33 am #210377DavidSpectatorThis reply has been marked as private.May 24, 2019 at 12:00 am #210512DavidSpectatorHello, Just to not loose your time and our, I found another alternative which you can also recommend for your clients if rtMedia does not fit with the theme. Here is the link: https://fr.wordpress.org/plugins/mediapress/ The first test has worked successfully. If I need any further help about the subject, I will contact you. Thank you again! DavidMay 24, 2019 at 12:21 am #210513DavidSpectatorHello, To not make loose time and effort from your and our side, I found an alternative which you can recommend to your clients if rtMedia does not fit with the theme. Here is the link: https://fr.wordpress.org/plugins/mediapress/ I made the first test and it seems work as we wish. I will contact you if I need any further help. For the moment resolving this topic and specially the point 1 is the priority of all priorities. Please refer to : https://wplms.io/support/forums/topic/beta-version-appointments-addon-setup/ Thank you again! Regards, DavidMay 24, 2019 at 12:24 am #210514DavidSpectatorThis reply has been marked as private.May 24, 2019 at 6:56 am #210556loganMemberHello, As I have checked onto your site. you are using another plugin named Mediapress. that does the trick. I checked this and this is working fine. we have no solutions for rtmedia yet but we are working on it. with coming updates this will be fixed. -
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