Home › Forums › Legacy Support › Support queries › Setup issues › Urgent – Bug for WPLMS Zoom
- This topic has 8 replies, 3 voices, and was last updated 3 years, 9 months ago by Veronica.
Viewing 9 posts - 1 through 9 (of 9 total)
-
AuthorPosts
-
July 11, 2020 at 3:22 am #274032stevenheongSpectatorDear support team Steps: 1) In the Zoom official website, we created 1 Zoom account as an admin. 2) In the Zoom official website, we use the admin zoom account to log in. Then, in the admin panel > User Management, we created some instructor's Zoom accounts for our instructors. https://prnt.sc/tfpiwc 3) In our WordPress WPLMS website, an Instructor created a Zoom meeting room and select his own zoom account as the Meeting host. At first, it worked well. https://prnt.sc/tfpl6h https://prnt.sc/tfplto However, if the instructor or the admin edit the Zoom meeting room, either change the time or password or course linked, the Meeting host of that Zoom meeting room will auto change to be the Admin's Zoom account. As a result, that instructor's Zoom account was no longer as the Meeting host of that Zoom meeting room and can not get in the Zoom meeting room. Then, if that instructor or admin tried to edit that zoom meeting room and change back the Meeting host to be that instructor's Zoom account, and click save. At first, it did show that the Meeting host has been changed to be that instructor's Zoom account, but actually it did not work. If you exit the edit page of that Zoom meeting room and get back to the edit page of that Zoom meeting room again, the Meeting host still is the Admin's Zoom account. Again, as that instructor's Zoom account was no longer as the Meeting host of that Zoom meeting room, he is not able to get in the Zoom meeting room. Video: https://youtu.be/_23FLnJr2jM Please follow up. Today, my instructor had a class with his student, and this bug delayed the lesson. Please find a way to fix it. Many thanks!!July 11, 2020 at 3:24 am #274033stevenheongSpectatorThis reply has been marked as private.July 13, 2020 at 3:51 am #274235stevenheongSpectatorPlease follow upJuly 13, 2020 at 2:42 pm #274397Anshuman SahuKeymasterYes this is an issue , thanks for reporting this to us . This has been fixed in your site but it will not fix in old meeting you will create . You will need to create a new meeting in order to make it work .July 14, 2020 at 3:03 am #274428stevenheongSpectatorSorry. The problem still exists. When the instructor or the admin edit the Zoom meeting room, either change the time or password or course linked, the Meeting host of that Zoom meeting room still will auto change to be the Admin's Zoom account. Please follow up! Very urgent! Many thanks!July 14, 2020 at 3:21 am #274429stevenheongSpectatorThe steps I tried are the following: 1) Using an instructor to create a new Zoom meeting room. 2) Edited the Zoom meeting room's meeting time. 3) The meeting host auto-changed from that instructor's zoom account to be the admin zoom account.July 14, 2020 at 2:56 pm #274606Anshuman SahuKeymasterYes you were it was not fixed .It is fixed now ,please check .July 18, 2020 at 5:26 am #275382stevenheongSpectatorVery Well! Thanks!July 20, 2020 at 8:19 am #275809VeronicaModeratorthanks to confirming closing the topic.
-
AuthorPosts
Viewing 9 posts - 1 through 9 (of 9 total)
- The topic ‘Urgent – Bug for WPLMS Zoom’ is closed to new replies.