Users getting a holding/splash page after logging in to single page portal

Tagged: login

This topic has 9 replies, 2 voices, and was last updated 2 years, 2 months ago by Veronica.

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February 14, 2022 at 3:58 pm #379981

tutor07
Participant

Team, My users are getting a holding page with my site logo when they login to their WPLMS single page dashboard on uptomyeyes.com Can you please help troubleshoot the issue? I'll add my admin login details privately. Thanks, T

February 14, 2022 at 3:58 pm #379982

tutor07
Participant

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February 14, 2022 at 4:02 pm #379985

tutor07
Participant

* it only seems to happen when logging in incognito

February 14, 2022 at 4:57 pm #379986

tutor07
Participant

and also on mobile, whether you are incognito or not

February 15, 2022 at 12:22 pm #380029

Veronica
Moderator

hi for that you need to enable the single BuddyPress page enable the BuddyPress Single Page in wp-admin>>vibebp>>settings create a page with PWA/APP or anything you need to add these two shortcodes there [vibebp_login] [vibebp_profile] and add that page here: http://prntscr.com/26qv4b4 disable the redirects in LMS>>settings and then check

February 15, 2022 at 1:03 pm #380032

tutor07
Participant

Hi Veronica, I already have the single BuddyPress page setup and it was fully operational on uptomyeyes.com/dashboard The issue now is that on mobile devices, you are not brought all the way to your one page dashboard – you are just met with a splash screen. Can you please advise how I can ensure students arrive in their single BuddyPress page dashboard when accessing via mobile devices? Thank you, Tim

February 16, 2022 at 8:26 am #380091

tutor07
Participant

Veronica, this is the experience on mobile, and when incognito. Users arrive on https://uptomyeyes.com/dashboard/#component=dashboard but they do not move past this splash/landing page and in to their actual dashboard: https://photos.google.com/share/AF1QipO1U9zuBLE38xFeun6XmTaeDtAeFW1Z-upCfq6UpV3KuE1wbZoWktIql9Jhp_NGqw?key=a1ZmYk04ZDJuMVhlb3ZMZ2dmWXhYQjhuS0JMNFdn Can you please take a proper look at this and help me diagnose where the issue lays?

February 16, 2022 at 2:41 pm #380125

Veronica
Moderator

hi you can add this in appearance>>customize>>custom CSS span.vibebp-login { background: none; }

February 16, 2022 at 10:49 pm #380172

tutor07
Participant

Veronica, This is essentially a hack to remove the background, which is not what I'm trying to achieve. Nonetheless, I've attempted the addition of the CSS, and now the login area on mobile and incccognito @ https://uptomyeyes.com/dashboard/#component=dashboard is completely blank. Can you please help me actually troubleshoot the problem? Thanks, Tim

February 17, 2022 at 2:47 pm #380231

Veronica
Moderator

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