Users with Macbook : access problem

Last updated on by

Home › Forums › Legacy Support › Support queries › How-to & Troubleshooting › Users with Macbook : access problem

Viewing 13 posts - 1 through 13 (of 13 total)
  • Author
    Posts
  • March 25, 2020 at 8:29 pm #247326
    Nibu2019
    Participant
    My site : Site Hello. Many users who use a Macbook complain that they cannot access the site. I advised them to use Chrome or Firefox, but the problem subsite. What can he offer them? Thank you
    March 26, 2020 at 8:11 am #247384
    Diana
    Participant
    @Nibu2019 http://prntscr.com/rn0ayw You can check this we are able to access your site on Mac. Unable to replicate the issue
    March 26, 2020 at 8:15 am #247386
    Nibu2019
    Participant
    This reply has been marked as private.
    March 27, 2020 at 2:27 pm #247667
    Diana
    Participant
    @Nibu2019 can you please share a screenshot how it looks on your side?
    March 27, 2020 at 4:57 pm #247683
    Nibu2019
    Participant
    I don't have a Macbook. These are some users who report to me that they have problems with this kind of material. Have a good day !
    March 28, 2020 at 12:54 pm #247765
    Diana
    Participant
    @nibu2019 Okay, Let us check then and we will then let you know
    March 28, 2020 at 2:19 pm #247783
    Nibu2019
    Participant
    Ok, Thanks
    March 30, 2020 at 4:29 pm #248029
    MrVibe
    Keymaster
    please check this : https://prnt.sc/rpl0mn
    March 30, 2020 at 4:43 pm #248030
    Nibu2019
    Participant
    Ok, Thanks. Can you try again now ? ssl Have a nice day
    March 30, 2020 at 6:12 pm #248033
    Nibu2019
    Participant
    Hello, A friend has tested and it doesn't change anything. Should I contact my host for this problem ? (Strato.de) Thanks
    March 31, 2020 at 5:23 am #248081
    MrVibe
    Keymaster
    A quick solution would be to disable the loading thing from WP admin - WPLMS - Misc. section. Also try disabling WPLMS Chat addon and see if it works.
    March 31, 2020 at 10:45 am #248129
    Nibu2019
    Participant
    Hello, The first solution worked perfectly. Thank you very much for this effective support! You can close this topic. Have a nice day, Bruno
    April 1, 2020 at 5:58 am #248288
    Diana
    Participant
    @Nibu2019, Thanks for confirming. Closing this topic
  • Author
    Posts
Viewing 13 posts - 1 through 13 (of 13 total)
  • The topic ‘Users with Macbook : access problem’ is closed to new replies.