Vibe BBB reminder not working

Home Forums Legacy Support Support queries How-to & Troubleshooting Vibe BBB reminder not working

Viewing 15 posts - 1 through 15 (of 19 total)
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  • #367480
    ixiredu
    Participant
    Vibe BBB reminder does not work, I made the settings with the screenshot below, but the mail does not go. Mail does not trigger. https://prnt.sc/1klley5 https://prnt.sc/1klmmc6
    #367753
    Scott Lang
    Moderator
    Please share your admin credential in a private reply. Also, can we add a cron plugin and sample user to test the email at your end? Note- Make sure your mail functionality is working thus mail will be triggered.
    #367805
    ixiredu
    Participant
    This reply has been marked as private.
    #368111
    Scott Lang
    Moderator
    We are checking the issue at your end.
    #368688
    ixiredu
    Participant
    Did you check the issue?
    #368780
    Scott Lang
    Moderator
    Email sending is working check this video http://somup.com/crjYIFrcUN Note:: WordPress does not send email automatically when the mail time or after page reloads/any action to server by any user thus WordPress mail function runs. If no user do any action to page then mail will be not send.
    #369269
    ixiredu
    Participant
    Hi, Yes, it works manually with cron. But when the time comes, the e-mail is not sent automatically. Even though the settings are made, the mail is not sent. https://prnt.sc/1klley5 https://prnt.sc/1klmmc6
    #369364
    Scott Lang
    Moderator
    WordPress does not send Emails at the exact time when Time passed(mail time/after) and Php code runs it to check if there is any cron them cron sends the email. check this doc also https://pantheon.io/docs/wordpress-cron#how-is-wp-cron-triggered
    #369460
    ixiredu
    Participant
    I understand, but I never receive this mail even though cron is active. Please guide me on how this mail goes to users. Or if cron is very infrequent, how can we do it often. I have my own and powerful server.
    #370712
    ixiredu
    Participant
    How can I fix reminder emails? Do you have any solution about this? Or will it be development?
    #372567
    ixiredu
    Participant
    Hi, How can I fix reminder emails? Do you have any solution about this? Or will it be development?
    #372865
    ixiredu
    Participant
    This subject is very important to me. I need to remind users of BBB lessons via mail or notification.
    #373002
    MrVibe
    Keymaster
    We are checking this again. For our test sites this works perfectly, as shown in the video : https://www.youtube.com/watch?v=QN17L7Zwxog Are other emails working correctly ? Logging in and checking your site.
    #373039
    ixiredu
    Participant
    I went to my website. Unfortunately, this email is not going. The problem persists. Other emails are gone. But this email is not going. Can you check too? I shared the site login information above.
    #373361
    Scott Lang
    Moderator
    We are checking your issue. Please make sure your server supports cron jobs.
Viewing 15 posts - 1 through 15 (of 19 total)
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