Video is not displayed in KB articles

[shynkaryk]

I try to add video in Knowledge Base article: https://drive.google.com/file/d/14WKh-Ph_bNSzo8hZKJgOsGU0JWlBM-3h/view?usp=sharing But it is not displayed after the saving: https://drive.google.com/file/d/1sNb4PtxyZeg3MpJ9finb41b7Jp5MtfvD/view?usp=sharing When I try to edit the article in the backend, there is the code: https://drive.google.com/file/d/1_4-v2Vnp8mrQS0eEu2AAICEhD5zTgaNv/view?usp=sharing

[shynkaryk]

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[Veronica]

hi can you share the exact URL of the Knowledge base on which you have added the video

[Veronica]

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[shynkaryk]

Thank you. But video from Youtube is not working this way.

[Veronica]

checking on your site

[Veronica]

hi please check now on your site i have created new article with video in it

[shynkaryk]

Checked. There is no available video: https://drive.google.com/file/d/1VMdaVFnTAAF2fTqZDTLYBNDQ68ViHUKZ/view?usp=sharing

[Veronica]

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[shynkaryk]

Your previous video is a good example of what I'm writing about. It clearly shows that the article "Final video" does not display the video. And in the article you have just added, the video is not displayed. There is no video now! https://drive.google.com/file/d/1Qybeojw8EiAGF4QYus0a9zhSOwvdKYdx/view?usp=sharing I do not understand what you want to prove with your posts. On my site there is a problem with this, you see it, I clearly showed it to you. And you simulate technical support instead of real technical support.

[Anshuman Sahu]

Yes this is an issue we are checking this .

[shynkaryk]

Hi! Have you any news about this?

[Anshuman Sahu]

Hi we were not able to check as we are working on appointments bug fixes.We are on it from next week we have to fix all issues with helpdesk .

[shynkaryk]

It is working now, thank you!

[Veronica]

thanks for your confirmation

[Author]

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