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Never mind. I am tired to wait for you. I erase my entire site and installed the 4.0 theme for my own. The elementor doesnt work since it was updated to last version. So i did a new installation from zero and didnt update the elementor plugin in order to buton shows up on customize.
Elementor is a paid plugin and we have extended for that. So what we do is before sharing the updated version to users, we need to read the code to make that version compatible with the theme so please do not update the plugin until and unless we share it in the update
Can we close this topic? Because you solved this issue by yourself
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thanks for confirming
topic closed