Hi Mark, Thanks for your reply. Apologies for the delay in response.
1. I've changed the Chemistry Forum to a parent forum, and checked that it's linked from'Course settings' side but when i try accessing it from within the course, it brings me back to the KWIK forum instead of the CHEMISTRY forum. And that hyperlink only shows up for the first unit of that course. What else do i need to change to get the linkage from the 3 different products right?
2. I just need students enrolled into a particular course to be given access to the forums. How do i do this since there isn't a FORUMS tab showing up on their dashboard either?
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Thank you for all your help, Alex. I appreciate the reply whilst you guys are working on fixing the issue. Im not even sure how this problem came about in the first place even. We just want to get the subscriptions and orders working so we can start working on getting actual users signed up.
Please do let me know if any additional information/support/testing needed from our end to resolve this. Else we will wait for your updates.
Hi Alex,
Any updates on this please? Thanks in advance!
Hi Alex,
you have unlimited access because no payment was done with your account.
Studnets doe this:
1. Purchase course either Learner, Scholar and Scholar Plus
2. they then make payment via Stripe, or Paypal
3. Problem is they have access immeditely after payment. but once recurring payment occur at the next cycle, they lose access and the course says expired.
thanks Alex. did you run a test with purchasing Scholar plus with user admintemp?
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Hi Alex,
I've just got the payment confirmation for all 3 courses, but i can't get access to all after the payment on the second day goes through. Note: Access was ok for day 1 (it was checked before the 2nd day of recurring payment).
Appreciate your help to figure out what's wrong?
Thanks.
Thanks Alex, i'll set a 31 days on this and let it run. will keep you updated if any issues arise
Hi Alex,
still have the same problem. what you did partially solved it.
We have 2 issues initially
A) As described above, after user pay, it immediately says "Course expires"
b) Afte course expires, user can still have access.
Test parameters were ran based on the following:
https://prnt.sc/hbkhoh
And what you did per:
http://prntscr.com/hdsjot solved them partially.<b></b><i></i><u></u>
So for the first 2 courses, they do expire after 2 days and user can get access once paid. so A and B solve. however for the 3rd course which is set to never expire, payment is still charged on a daily basis, but on the second day. it says "course expires" and user cannot get access anymore. This is despite that payment is still charged.
thanks
Thanks! Is it safe now to update the WPLMS theme to keep the modification?
Thanks Alex, it is working now and we are proceeding to let it run for another day to check accessibility.
May i check what was the modification made and to where?
Hi, thank you! Will test and revert back.
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I also checked Woo Orders and all 3 new orders marked as completed even that autocomplete is off now:
http://prntscr.com/hbkmog
Can be the reason for "expired" warning?