soulshakepower

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Viewing 15 posts - 16 through 30 (of 160 total)
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  • in reply to: Slow admin – Slow query get user count #258329
    soulshakepower
    Spectator
    Hi Alex, Thanks for the reply, I wasn't notified by email not sure why.. I've tried your snippet on both live website and staging site, it didn't change anything. Even with your snippet, the only slow query reported is the "get user count" one. I still have 504 errors all over the place, and now many customers are complaining not being able to access our store (504 errors) + Google adwords is refusing our campaigns because of 504 errors on urls. This was a nightmare in the admin and is now a nightmare on front-end. Like I said, as soon as I disable WPLMS everything is light fast. Can you have a deeper look please?! Note: your snippet was added in the "Harp-School WPLMS Customizations" plugin. Thank you, Martin
    in reply to: Slow admin – Slow query get user count #254023
    soulshakepower
    Spectator
    Hi Veronica, Thank you for quick reply! Yes 5XX errors are server related but 504 errors are caused when a request took too long to be executed, exceeding the server's globally defined timeout value.. As a webmaster I manage about 30 hosting accounts on Siteground for my clients, some of them being heavy installations, and never had that timeout issue before. As per your reply I am not sure you really red my post, so please at least consider these 3 facts and let me know:
    • I can disable all my plugins and still getting timeouts, but as soon as I disable WPLMS my admin is back to normal!
    • All my problems are gone and my admin LIGHT FAST as soon as I switch to twentytwenty theme, keeping all my plugins active!
    • The ONLY "slow query" reported by query monitor is the get_user_course_count from your vibe course module plugin.
    How come this not be related to WPLMS? or be caused by some envato plugin (which I don't use btw)? Note: I have updated my credentials - I understand how private reply work on your forum, but there should really be a note next to the "set as private reply" checkbox saying that if the topic was created by someone else he will see the private reply. This is not cool. Security should be a top concern here. Thank you
    in reply to: Slow admin – Slow query get user count #254015
    soulshakepower
    Spectator
    [reply from @veronica - moderator] original post hello dear, first of all, I request you to please create your own topic because to check your issue if we want your's admin credentials or page URL of your site then an Email sends to the person who creates this topic with your credentials either you send them as a private reply which is not good. so for security purposes always create your own topic. All the 5xx errors are server related errors and are very unlikely related to wplms theme. You can activate the plugins recommended by wplms and then check. Please make sure you deactivate the envato market plugin because its causing some issues with wplms theme recently. this plugin causes some more issues with wplms and it doesn't have any impact with the functionality of wplms. This plugin is used only for getting automatic updates from the themeforest. For this you can also add the buyer username and the API key in the wplms->getting started. This will allow you to get the automatic updates from the themeforest. So you do not need this plugin, so please delete it.
    in reply to: Slow admin – Slow query get user count #254013
    soulshakepower
    Spectator
    This reply has been marked as private.
    in reply to: Very slow query get user count #253806
    soulshakepower
    Spectator
    This reply has been marked as private.
    in reply to: Very slow query get user count #253799
    soulshakepower
    Spectator
    Hi Alex, I just extended my support for this issue. I believe I am having the same issue as @dantwah, making my entire admin unusable: What happens:
    • Crazy slow admin load times and 504 gateway timeouts errors all over the place:
    • Almost every time I open /wp-admin/index.php page, I get "504 Gateway timeout" error page.
    • I have to try 15 times (504 error) before being able to load /plugins.php page (if I'm lucky).
    • every time I update a plugin, I get 504 error notice banner (even though the plugin is updated most of time after reload).
    • the /update-core.php admin page has been impossible to load for a year now.
    • now even when we save a unit, we get timeout error.
    Debug I did so far:
    • I've installed query monitor, and the only "slow query" reported is "BP_Course_Template->get_user_course_count"
    • All my problems are gone and my admin light-fast as soon as I switch to twentytwenty theme (or that vibe course module is disabled i believe) even though I have all my (many) plugins active.
    • My setup can be considered as quite heavy: WPML and many plugins (that I choose carefully, mostly official Woothemes/automattic plugins). but I can disable all my plugins and admin still slow, but as soon as I disable WPLMS my admin is back to normal!
    • A strange fact is that I duplicated my website to create a staging one, and deleted all users and orders, but still getting 504 errors and the slow "get_user_course_count" query reported.
    We have a great hosting (Siteground GoGeek plan) also based on google cloud, with caching and even memcached enabled, and like I said admin is light fast as soon as WPLMS is disabled. Final thoughts As per what was discussed here and that query looking through all data in postmeta table, maybe our website has reached a threshold (6500+ WC orders and 3500+ users - even though that's just a humble small site!) where this query is just going crazy slow now? What makes me think of that "threshold" is that I've seen that problem (slow admin - frequent timeout errors) getting worse and worse as time (and orders, new users) went by. But maybe I am totally wrong. The experience on our platform is a nightmare now, so I really hope you can help me fix this! Thank you!
    in reply to: Course Directory issue – WPML languages #225836
    soulshakepower
    Spectator
    Hi Logan, Thanks for quick reply. I'm not sure to understand what you mean by "this is not applicable for profile and all course directory." Thanks
    in reply to: Course Directory issue – WPML languages #225661
    soulshakepower
    Spectator
    This reply has been marked as private.
    in reply to: PHP errors and warnings #223086
    soulshakepower
    Spectator
    Indeed unable to replicate the issue on my end too now.. This is driving me crazy :-p I will update my live site to WPLMS 3.5.9 and see if my students still complain about such errors.. The IT's mysterious ways.. Will appreciate if you can leave this ticket open until students getting these errors confirm they're gone. Thank you!
    in reply to: Which plugin or tool used for these Contact forms #223085
    soulshakepower
    Spectator
    @WPLMS: could be cool to add reCaptcha option in your built-in contact form shortcodes to make it trendy.. Captcha are mandatory IMHO to any contact form (especially on mid-high traffic websites)... If you add this feature some of us won't need to use third party plugins for this. Thanks for considering!
    in reply to: Which plugin or tool used for these Contact forms #223083
    soulshakepower
    Spectator
    @adi: Just want to mention Contact Form 7 is not compatible with WPLMS custom registration forms when using reCatpcha on both forms: If you use WPLMS Custom registration forms with reCaptcha enabled, and want to use Contact Form 7 reCaptcha feature, it will break your registration form as CF7 is now using reCaptcha v3 and it conflicts with WPLMS forms using reCaptcha v2. I'm struggling with this issue for a while and had to keep using an old CF7 version (see my forum post here).
    in reply to: PHP errors and warnings #222917
    soulshakepower
    Spectator
    Hi Mk, Yes everything was up to date, and I just tested it with 3.5.9, same deal. Video Screen cast Happens when student first starts a course he's never been to. Note: with my current setup (courses accessible upon membership), it seems students are "registered" to courses when they visit the course intro page. Steps to reproduce issue: - login as test student (creds in last private post) - enter any of the 1st row courses from the course page (I unsubscribed test student from these), then click start course. Php warnings should show up. When we leave the course and go back, no more errors. Thanks for looking into this, Let me know! Martin  
    in reply to: PHP errors and warnings #221367
    soulshakepower
    Spectator
    Hi Mk, Thanks for your quick reply. Let me know what you find. Like I said it happens when student starts a course for first time, but then it stays on screen all the time. Cheers!
    in reply to: PHP errors and warnings #220542
    soulshakepower
    Spectator
    This reply has been marked as private.
    in reply to: PHP errors and warnings #220541
    soulshakepower
    Spectator
    Hi Alex, I'm getting back to you on the class-api-tracker-controller.php issue. I have updated everything to latest version on staging site - WPLMS, course module, custom types, dashboard: all in v 3.9.4 Yet I still get the class-api-tracker-controller.php warnings see screenshot here. I thought this was fixed in 3.8.. Can you have a look please.. I have live website on 3.7 and want to push it to 3.9+ asap because clients are getting warnings all the time.. Steps to reproduce the issue, student clicks on "start" course" on a course he's never been to. Thank you!
Viewing 15 posts - 16 through 30 (of 160 total)