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Hello, I started to check the PHP registry and found error messages about memory. I raised the memory limit assigned to PHP and it was fixed.
Can I pay to have a faster support? Please, we really have the biggest Coaching event in Spanish speaking in the world. We work all year for this event, and now many sales are lost. If I pay premium support, just indicate how to do it. I understand that they have a lot of work, but you understand that we are desperate. Sorry for my bad English.
Please, today we had webinar with 4500 participants. Again we have dozens of lost sales. Month is the main month of sales. This begins to be a disaster for our business.
Hello, please. If you check my previous requests, I never labeled them urgently. This really is urgent, we are losing more sales and we will not be able to recover them.
Hi, can you check it as soon as possible ?. We are losing dozens of sales. We are the organizers of the biggest event in the world for Coaches with 20000 registered and we are not able to sell. Please understand the situation.
Thk!
I was just sending the accesses. The configuration of the mail I already did, I had read it in another post
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Hello, we have made changes to the certificate template, and now the certificate is generated correctly, but it has two problems. The fonts do not work, and the PDF is not generated.
https://prnt.sc/g24uao --> The direct link to the certificate: the fonts are correct
https://prnt.sc/g24uu9 --> The certificate opened by a student. Font are incorrect
Hi Alex, thank you very much for the answer, but as you can see in the pictures, it does not work in many combinations. They will also have noticed that we have thousands of subscribers, and we can not currently provide them with the certificate we promised. That is why this case for us of very high importance. Thanks and sorry for my poor English.
Hello, the changes were made. The certificate is not working properly. We tested 4 different combinations of browser and operating system.
The PDF is not generated in any case, and the image is only generated in Mac + Chrome, but also incorrectly.
Attached images of all cases.
https://prnt.sc/g157gc (IOS 10.2.5 Chrome 60)
https://prnt.sc/g158bk (IOS 10.2.5 Safari 10)
https://prnt.sc/g158n2 (WINDOWS 10 - Microsoft Edge 40.15063.0.0)
https://prnt.sc/g158zk (WINDOWS 10 - Google Chrome Version 60.0.3112.78 --> This example is that the best works, but the options of PDF and image do not appear.
Note that in addition to the broken certificate, only in one case the fonts are correct.
IOS:
Chrome: Versión 59.0.3071.115 (Build oficial) (64 bits)
Safari 10.1.1
Windows:
Chrome 60
Edge 50
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Hi, is there news?
Thank you!