hello dear,
please share your admin credentials in private reply.
Tip: For better support always share a screenshot:
Please provide the proper screenshot, use https://prnt.sc/ to upload and share the URL of the screenshot.
If you want to send us a video of the issue, use https://screencast-o-matic.com/ to upload and share the URL of the video.
and for sharing your admin credentials always send them as a private reply by using this:http://prntscr.com/qicf9i
once you provide the information we will start replicating the issue at your end and also provide the video of the steps that you have performed. it will help us to understand it better.