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Hi, I am having issues with students accounts after they complete a course. When a student completes a course and then views their certificate it is showing the admin name instead of their registered student name. We are using "[certificate_student_name] shortcode for printing the Student name. Here is the entire certificate code .. <section class="certifbk aligncenter wp-image-7779" style="background-image: url('https://supportnew.toyosupport.ca/training/files/2019/09/certificate2018_EN.jpg'); background-repeat: no-repeat; background-position: center; width: 1046px; height: 756px;"> TIRE CERTIFICATION PROGRAM [course_completion_date] This is to certify that: [usermeta field="first_name"] has completed the required training and is recognized as a Toyo Tires [certificate_course] Specialist </section>Hello, make sure your theme and plugins are updated to its latest version. if it is and not working then clear browsers cache and share the page URL, course URL with credentials in a private reply. we will check. don't forget to share the screenshots of the issue.Hi Logan, I have all the apps updated. The caches have been cleared several times. How the heck do you attach a screenshot ? I can't even see a way to attach a picture without going to a private folder and providing you with a link .. or without buying some external program. You should be able to attach a few JPGs should you? I will give you a private link in a separate private post.Hello,
Tip: For better support always share a screenshot:
Please provide the proper screenshot, use https://prnt.sc/ to upload and share url of the screenshot.
If you want to send us a video of the issue, use https://screencast-o-matic.com/ to upload and share URL of the video.
Hi Logan, did you look at the information I had sent you and the links? per your instructions here is it again .. https://prnt.sc/qz475x This is the person who is logged in. Yet it pulls the admin name into the certificate. https://prnt.sc/qz48jd Does that give you a better idea of what is going on?Here is the thing: http://somup.com/cYn6IxhliT it redirects me nowhere.
we have checked this shortcode in our local setup: <span style="color: #4b4d4d; font-family: Lato; font-size: 14px;">[certificate_student_name]</span><span style="color: #4b4d4d; font-family: Lato; font-size: 14px;"> </span> it works perfectly fine in all circumstances. as i have checked your website is heavily modified, if it is your doing / or your developer then we cant help in this matter. function vibe_certificate_student_name( $atts, $content = null ) { $id = $_GET['u']; if(isset($id) && $id) return bp_core_get_user_displayname($id); else return '[certificate_student_name]'; } here: http://prntscr.com/r07bge the only solution i can offer is to replace your shortcode function with the original codes by using your FTP or Cpanel details. if you have changed the codes then try to read the codes again and try to find out the logical error. this is the entire code we are using for the name printing.Thanks Veronica, I will give the programmers this information and hopefully we can come up with some sort of resolution.
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