Site completely crashed after update

Last updated on by

Home › Forums › Legacy Support › Support queries › Update Issues › Site completely crashed after update

Tagged: 

Viewing 7 posts - 1 through 7 (of 7 total)
  • Author
    Posts
  • February 15, 2016 at 9:00 am #28626
    Sylvia
    Participant
    Just wanted to let you know that after updating the theme and plugins, my site crashed completely. I think the problem is with one of the plugins but am not sure which one. I reverted to my backup and will await your news when you have discovered the issue with your update as I noticed more people have the same issue. Annoying as I'm still waiting for the privacy issue with the forums to be resolved. My course has now started and students are able to see both forums.  
    February 16, 2016 at 1:03 pm #29094
    Anshuman Sahu
    Keymaster
    Plaese make sure that you update the theme and the plugins altogether . There may be possibility the site may crash if you do updates one by one . Please also re-save the permalinks and clear browser cache after update . Please share the issues that you are facing alongwith  the screenshots .
    March 4, 2016 at 2:01 am #33752
    fxadmin2014
    Participant
    Hi, just crashed my site, getting this error   <br style="color: #000000; font-family: Times; font-size: medium; line-height: normal;" /><b style="color: #000000; font-family: Times; font-size: medium; line-height: normal;">Parse error</b><span style="color: #000000; font-family: Times; font-size: medium; line-height: normal;">: syntax error, unexpected '');' (T_CONSTANT_ENCAPSED_STRING) in </span><b style="color: #000000; font-family: Times; font-size: medium; line-height: normal;">/home2/fx365i/public_html/wp-includes/default-constants.php</b><span style="color: #000000; font-family: Times; font-size: medium; line-height: normal;"> on line </span><b style="color: #000000; font-family: Times; font-size: medium; line-height: normal;">25</b>
    March 4, 2016 at 2:02 am #33753
    fxadmin2014
    Participant
    This happened when trying to increase memory size  
    March 4, 2016 at 6:06 am #33825
    Anshuman Sahu
    Keymaster
    Seems like there is some syntax error left while you were trying to increase the memory limit by editing the wp-config.php file . Please check your wp-config.php file for this .

    It isn't likely that the error is being caused by /wp-includes/default-constants.php unless you can verify that the file has actually been altered at some point in the past. In that case, download the WordPress package, replace just the default-constants.php file with a new copy and test the result.

    Otherwise, temporarily switch back to the default WordPress theme and see if the symptom changes.

    March 4, 2016 at 6:07 am #33826
    Anshuman Sahu
    Keymaster
    Also please share ftp credentials and site url and admin credentials to check this issue at your end .
    March 4, 2016 at 6:19 am #33834
    Anshuman Sahu
    Keymaster
    Please mark reply as private while sharing the credentials .
  • Author
    Posts
Viewing 7 posts - 1 through 7 (of 7 total)
  • The topic ‘Site completely crashed after update’ is closed to new replies.