Scorm course launches blank screen

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  • January 25, 2021 at 10:44 pm #336413
    ART-Providers
    Participant
    Hi On our site http://meds.art-providers.com/ A tutor has loaded a scorm course and trying to launch it. It shows a white blank screen with no load. Can you check please. The API is enabled, cache both local and server are clear. Same course on another site loads fine.
    January 25, 2021 at 10:44 pm #336414
    ART-Providers
    Participant
    This reply has been marked as private.
    January 25, 2021 at 10:57 pm #336415
    ART-Providers
    Participant
    We have noted that the problem is specific user based. How can this be resolved
    January 27, 2021 at 12:54 pm #336613
    Anshuman Sahu
    Keymaster
    well this can be resolved by clear all caches and localstorage in your browser : https://prnt.sc/xplpzx for further solution we would need your valid admin credentials of the site .
    January 27, 2021 at 11:44 pm #336754
    ART-Providers
    Participant
    This reply has been marked as private.
    January 28, 2021 at 2:08 pm #336877
    Anshuman Sahu
    Keymaster
    hi I logged in but could not found any course with course loader 1 . Can you please share link of the course ?
    January 28, 2021 at 2:08 pm #336878
    Anshuman Sahu
    Keymaster
    Secondly resetting the course from course admin can also resolve such issue .
    February 7, 2021 at 5:58 pm #338638
    ART-Providers
    Participant
    Hi Alex After a lot of to and fro and various results for some users, we found that the problem was due to Mixed content error whenever an instructor loaded a Scorm course on site. https://snipboard.io/qxleN4.jpg How can we fix this issue so everytime a Scorm package is loaded, it definitely uses https not http?
    February 8, 2021 at 2:59 pm #338798
    Anshuman Sahu
    Keymaster
    Please follow : 1 . check your wordpress and site url should contain https in wp-admin -> settings -> general . 2 . Re-upload the scorm package in course again .
    February 8, 2021 at 5:52 pm #338825
    ART-Providers
    Participant
    Thanks Alex
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