Hello there, suddenly my certificate generator has stopped working. It worked until last week just fine, now it generates only blank or error images. Can you check please? I'll give you temporary admin.
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hi
can you please proper screenshot of the issue so we can replicate it
and also please provide a course URL on which we can perform the same
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ok checking with these credentials
hi
just tried to check on your site
the theme you are using is version 4
and plugins you are using is on version 3
and also you are not using the PDF certificate plugin!
that I have mentioned above
please install and activate the plugin on your site and perform the same steps I have mentioned
hi
sorry i thought i have shared here are the steps:
for that make sure that you have activated the wplms pdf certificate plugin
here are the tips regarding the PDF Certificate plugin
refer: https://wplms.io/support/knowledge-base/pdf-certificates/
https://www.youtube.com/watch?v=d9mXInbmFGY
https://www.youtube.com/watch?v=kyJGVlegWTc
https://www.youtube.com/watch?v=ylT1j35dUbg
https://wplms.io/support/knowledge-base/wplms-pdf-certificates-update-1-3/
make sure you have enabled all the latest versions of plugins and themes on your site.
it’s all the adjustments that you have did on your certificate.
let me clear
the steps for pdf certificate
1- select the text box in pdf certificate builder choose the width and height accordingly
2- drag and drop the element according to your design
3- choose the alignment of the text there
and after that click on the EDIT TEXT
4- after that click the save option
then update the entire certificate
this is how it will work
I'm trying but it still doesn't show. In "view pdf html" it displays exactly how it was until a few days ago. But it doesn't work. Can you please check now?
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