Home › Forums › Legacy Support › Support queries › Update Issues › WPLMS v4 Video Player Not Working on Mobile
- This topic has 14 replies, 2 voices, and was last updated 3 years, 7 months ago by Anshuman Sahu.
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March 11, 2021 at 6:17 pm #345459kenetorkParticipantHi, I am haing a problem when tryin to play videos on mobile, the videos are not bwing played by any ways no t on full screen nor regularly, the play button on the player just works on PC, but now on phones, please taje a look: Video proof 1: https://www.screencast.com/t/IQpCOLeq2og Video proof 2: https://www.screencast.com/t/v8y5SNcu Here you have the details in another private message so you can access and fix it.March 11, 2021 at 6:18 pm #345461kenetorkParticipantThis reply has been marked as private.March 12, 2021 at 1:14 pm #345704Anshuman SahuKeymasterYes the issue appeared just in recent version of Chrome I have 88.x version of chrome on android . IT works fine on it but since I update chrome the issue is replicated , we are checking for chrome and other plyr js support for the solution for this . Please provide us some time .March 13, 2021 at 4:40 am #345800kenetorkParticipantHi, I saw you recently updated the VPBP plugin but the issue still persist, any udate on this? I have payed users asking me about this issue, please help!March 13, 2021 at 11:06 am #345867Anshuman SahuKeymasterWell the issue is actually confirmed from the third party library we are using for vimeo and all over the place in V4 . Vimeo has changed something from their end regarding the full screen . When you make the video full screen it plays . We have contacted the support and other developers on urgent basis recognising the urgency of the issue , one quiz fix can be trigger fullscreen mode when video is played as it works with that .March 15, 2021 at 11:08 pm #346238kenetorkParticipantHu, this is not working even in full screen, please see this video: https://www.screencast.com/t/YwB3Sev9r4 You can notice this is not playing in full screen nor normal, help! this is getting really problematic for my husiness and my clients, a lot of people just use mobile to see my videos, I need this fix ASAP! I can't wait for too long!March 16, 2021 at 12:12 pm #346443Anshuman SahuKeymasterThe issue has been fixed and a temporary fix is already released in update of wplms plugin version 1.5.4 . Permanant fix is also just done and we are releasing update for thisMarch 17, 2021 at 12:17 am #346538kenetorkParticipantHi, I updated and now the ply button is workin, but when i tap onto the video to pause the video and see the volume, or any other of the controller, they don't come up! This is a problem, because this is still not fixed, the video plays but tapping is not working, please help fixing this last thing so the issue will be completely fixed, thanks!March 17, 2021 at 11:43 am #346726Anshuman SahuKeymasterYes we are getting the same issue thanks for reporting , this is again the library issue we are using .We have contacted them again hopefully this will be fixed by tomorrow .March 18, 2021 at 5:41 pm #347096kenetorkParticipantOk, thanks coudl you please let me knwo fi this already solved, I ahvent seen any updte avaiable to finally fix this issue, thanks!March 19, 2021 at 1:12 pm #347331Anshuman SahuKeymasterHi for now we added a quick to play the videos in mobile as full screen for vimeo until the library developer fixed the issue with vimeo . Please update wplms plugin to latest version 1.5.4.2March 21, 2021 at 8:28 pm #347639kenetorkParticipantI have updated, but the issue remains, please fix this, I need to launch soon with a new course and i can't because of this, please let me know if this is already done to update and have this working properly now.March 22, 2021 at 12:44 pm #347772Anshuman SahuKeymasterWell the videos are working now in mobile you just need to tap twice , it will go fullscreen. We are still again in touch with the plyr library author : https://github.com/sampotts/plyr/issues/2138 They has not fixed it yet . So as a workaround we made it full screen on play for now.March 24, 2021 at 10:10 pm #348286kenetorkParticipantPleasehelp, this issue need to be solved, my clients are mad about this issue, they are not finding this way of playin the video intuitive and I have been extended their suscription to avoid bigger issues or lost more clients, please fix this is URGENT!March 25, 2021 at 12:37 pm #348444Anshuman SahuKeymasterYEs we know its very urgent issue but the issue is with latest chrome update and the plyrjs we are using there on course status not in our code. We have added a workaround but user needs to tap twice to play the video in fullscreen with controls there. NOTE : you must have vibebp version 1.5.4+ updated . We are doing anything as possible to fix this , tried various solutions to it but the issue relies in the core chrome update and plyjs with vimeo a very specific issue. Im again creating a new issue on their github issue log .
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