WPLMS v4 Video Player Not Working on Mobile

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Viewing 15 posts - 1 through 15 (of 15 total)
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  • #345459
    kenetork
    Participant
    Hi, I am haing a problem when tryin to play videos on mobile, the videos are not bwing played by any ways no t on full screen nor regularly, the play button on the player just works on PC, but now on phones, please taje a look: Video proof 1: https://www.screencast.com/t/IQpCOLeq2og Video proof 2: https://www.screencast.com/t/v8y5SNcu Here you have the details in another private message so you can access and fix it.
    #345461
    kenetork
    Participant
    This reply has been marked as private.
    #345704
    Anshuman Sahu
    Keymaster
    Yes the issue appeared just in recent version of Chrome I have 88.x version of chrome on android . IT works fine on it but since I update chrome the issue is replicated , we are checking for chrome and other plyr js support for the solution for this . Please provide us some time .
    #345800
    kenetork
    Participant
    Hi, I saw you recently updated the VPBP plugin but the issue still persist, any udate on this? I have payed users asking me about this issue, please help!
    #345867
    Anshuman Sahu
    Keymaster
    Well the issue is actually confirmed from the third party library we are using for vimeo and all over the place in V4 . Vimeo has changed something from their end regarding the full screen . When you make the video full screen it plays . We have contacted the support and other developers on urgent basis recognising the urgency of the issue , one quiz fix can be trigger fullscreen mode when video is played as it works with that .
    #346238
    kenetork
    Participant
    Hu, this is not working even in full screen, please see this video: https://www.screencast.com/t/YwB3Sev9r4 You can notice this is not playing in full screen nor normal, help! this is getting really problematic for my husiness and my clients, a lot of people just use mobile to see my videos, I need this fix ASAP! I can't wait for too long!
    #346443
    Anshuman Sahu
    Keymaster
    The issue has been fixed and a temporary fix is already released in update of wplms plugin version 1.5.4 . Permanant fix is also just done and we are releasing update for this
    #346538
    kenetork
    Participant
    Hi, I updated and now the ply button is workin, but when i tap onto the video to pause the video and see the volume, or any other of the controller, they don't come up! This is a problem, because this is still not fixed, the video plays but tapping is not working, please help fixing this last thing so the issue will be completely fixed, thanks!
    #346726
    Anshuman Sahu
    Keymaster
    Yes we are getting the same issue thanks for reporting , this is again the library issue we are using .We have contacted them again hopefully this will be fixed by tomorrow .
    #347096
    kenetork
    Participant
    Ok, thanks coudl you please let me knwo fi this already solved, I ahvent seen any updte avaiable to finally fix this issue, thanks!
    #347331
    Anshuman Sahu
    Keymaster
    Hi for now we added a quick to play the videos in mobile as full screen for vimeo until the library developer fixed the issue with vimeo . Please update wplms plugin to latest version 1.5.4.2
    #347639
    kenetork
    Participant
    I have updated, but the issue remains, please fix this, I need to launch soon with a new course and i can't because of this, please let me know if this is already done to update and have this working properly now.
    #347772
    Anshuman Sahu
    Keymaster
    Well the videos are working now in mobile you just need to tap twice , it will go fullscreen. We are still again in touch with the plyr library author : https://github.com/sampotts/plyr/issues/2138 They has not fixed it yet . So as a workaround we made it full screen on play for now.
    #348286
    kenetork
    Participant
    Pleasehelp, this issue need to be solved, my clients are mad about this issue, they are not finding this way of playin the video intuitive and I have been extended their suscription to avoid bigger issues or lost more clients, please fix this is URGENT!
    #348444
    Anshuman Sahu
    Keymaster
    YEs we know its very urgent issue but the issue is with latest chrome update and the plyrjs we are using there on course status not in our code. We have added a workaround but user needs to tap twice to play the video in fullscreen with controls there. NOTE : you must have vibebp version 1.5.4+ updated . We are doing anything as possible to fix this , tried various solutions to it but the issue relies in the core chrome update and plyjs with vimeo a very specific issue. Im again creating a new issue on their github issue log .
Viewing 15 posts - 1 through 15 (of 15 total)
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