Unable to access the Profile Menu on mobile devices

Home Forums Legacy Support Support queries Update Issues Unable to access the Profile Menu on mobile devices

Viewing 8 posts - 1 through 8 (of 8 total)
  • Author
    Posts
  • #368307
    pablocanedoq
    Participant
    Hi, Since the latest updates, the Profile Menu cannot be used on mobile devices, because when you try to touch it, the mobile controls are activated first. I show the issue in the following video: https://drive.google.com/file/d/1ksNFrr780cRj1SgtczF_toCxaMSp7fM7/view?usp=sharing For now, the only way to access the different sections of the PWA is through the Logged in menu Please help
    #368347
    Anshuman Sahu
    Keymaster
    Ok we checked this out but this is not happening when I test . Actually the bottom navigation does not appear to me unless I deliberately drag it from bottom on my device I tested . There is solution to this by disabling the fullscreen display mode by changing this "display" param to "standalone" instead of "fullscreen" in manifest.json file in the root of your site . I made these changes to your manifest.json file .NOw install the app again .
    #368425
    pablocanedoq
    Participant
    If it does not happen to you, perhaps this issue should occur in some mobile models and in others it should work well. But I am completely sure that this comes with the latest updates, because I had no problem with this before. Thanks for the fix. The solution with the manifest.json is working, but maybe not ideal. I hope you can check this so that in the future we can also use the App in fullscreen. Thanks
    #368534
    Anshuman Sahu
    Keymaster
    Yes we would keep this in mind but the issue is not really from app code .Its a device specific issue and only solution would be to disable fullscreen app for sucn mobile models .
    #368554
    pablocanedoq
    Participant
    Ok, thanks for considering this and keeping it in mind. because surely this will affect many users on different mobile devices. Back to the point: Now that I have regenerated the Service Workers, the changes you made to the manifest.json file have been reverted. I mean, it's back to fullscreen and mobile issues are back. Could you please tell me how to edit and modify the manifest.json file to change from "fullscreeen" to "standalone"? It seems every time the Service Workers are updated and regenerated the manifest.json reverts to its default state.
    #368651
    Anshuman Sahu
    Keymaster
    Yes to prevent this we will be adding setting for this as well so that once saved you will have your set display mode in manifest.json file . trck : https://trello.com/c/WFcFpzqW
    #368662
    pablocanedoq
    Participant
    Ok, thank you. I'll be tracking the card. Please let's keep this topic open. Thanks
    #368722
    Veronica
    Moderator
    ok for sure thanks
Viewing 8 posts - 1 through 8 (of 8 total)
  • The topic ‘Unable to access the Profile Menu on mobile devices’ is closed to new replies.