Can’t login from mobile

Last updated on by

Home › Forums › Legacy Support › Support queries › Setup issues › Can’t login from mobile

Viewing 11 posts - 1 through 11 (of 11 total)
  • Author
    Posts
  • August 30, 2021 at 4:41 pm #369565
    hothaibinh
    Participant
    Hi, when I can login on my desktop browser, however when I try to login on my device, I only see the profile photo but can't access Single page or the course I am registered to It just stuck right there https://photos.app.goo.gl/aiXobY14p7PdEpCZ6 I can't log out also as the menu doesn't show up
    August 30, 2021 at 4:46 pm #369568
    hothaibinh
    Participant
    I find the login feature doesn't work consistently on desktop either, sometimes it logs in successfully, sometimes it just stay right there where it verifies the log in token
    August 30, 2021 at 4:48 pm #369569
    hothaibinh
    Participant
    Can you fix it quickly, the bug stays there for too long, it doesn't matter how good your features are, if user can't login smoothly, it just destroys the whole customer experience
    August 31, 2021 at 2:24 pm #369638
    Anshuman Sahu
    Keymaster
    This reply has been marked as private.
    September 3, 2021 at 3:53 am #369867
    hothaibinh
    Participant
    Hi, may be I was updating plugin at that time. I tried on mobile browser and pwa app, it doesn't work well for me. Have you tried again ?
    September 3, 2021 at 2:04 pm #369944
    Anshuman Sahu
    Keymaster
    are you using any caching plugin to cache pages for mobile?
    September 4, 2021 at 2:13 am #369973
    hothaibinh
    Participant
    Hi, I found the problem of desktop too, I think actually it successfully logged in but doesn't show the button to go to the Single page This is a consistent problem not only on my machine, many users are reporting this, sometimes users totally fail to login, sometimes they have to wait for too long then give up. However, when I type the single page address, it logs in successfully. I think your button just shows wrong status https://vimeo.com/597553813/138ac7095d It took users waiting forever and cannot do anything even logging out. Could you please fix it urgently. Thank you
    September 4, 2021 at 1:28 pm #370042
    Anshuman Sahu
    Keymaster
    Yes I replicated the issue .Please try setting the student login redirect and instructor login redirect from wp-admin -> lms -> settings to my courses or profile page .
    September 7, 2021 at 3:52 am #370148
    hothaibinh
    Participant
    Hi, yes, it makes login less troublesome. I don't think this is a good fix, as user can't purchase course inside single-page. They can only see the courses they already purchased. And I only want to display certain courses I allow people to buy, the rest is not public.
    September 7, 2021 at 1:50 pm #370202
    Anshuman Sahu
    Keymaster
    Hi I got update from Mr. Vibe that the issue is resolved by disabling the login redirect .
    October 2, 2021 at 1:43 pm #371943
    hothaibinh
    Participant
    correct, please close this topic
  • Author
    Posts
Viewing 11 posts - 1 through 11 (of 11 total)
  • The topic ‘Can’t login from mobile’ is closed to new replies.