Accredible plugin not working

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Viewing 12 posts - 1 through 12 (of 12 total)
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  • March 16, 2022 at 1:51 pm #381970
    ssaenzford
    Spectator
    Hello, for years I used the Accredible plugin, but now it stopped working. New courses are no longer synced. In the screenshot you can see that it synchronizes 348/350 Accredible
    March 17, 2022 at 6:44 am #382003
    Veronica
    Moderator
    hi we need to check this on your site please share details with us to check the issue
    March 23, 2022 at 1:06 pm #382317
    ssaenzford
    Spectator
    Hi, do you need admin access? Or are you asking me for other "details"?
    March 24, 2022 at 7:58 am #382379
    Veronica
    Moderator
    hi yes we need site URL and admin credentials
    April 4, 2022 at 12:30 pm #382939
    ssaenzford
    Spectator
    This reply has been marked as private.
    April 5, 2022 at 3:19 pm #383031
    Anshuman Sahu
    Keymaster
    Hi there is some php error appearing there while generating group for course with id : 11405 . We need your ftp credentials in order to check this up.
    April 8, 2022 at 10:59 pm #383269
    ssaenzford
    Spectator
    This reply has been marked as private.
    April 9, 2022 at 5:52 pm #383309
    Anshuman Sahu
    Keymaster
    Well there is this error appearing from accredible api : PHP Fatal error: Uncaught GuzzleHttp\\Exception\\ClientException: Client error response [url] https://api.accredible.com/v1/issuer/groups [status code] 422 [reason phrase] Unprocessable Entity in /nas/content/live/cgproduccion/wp-content/plugins/accredible-certificates/vendor/guzzlehttp/guzzle/src/Exception/RequestException.php:89\nStack trace:\n#0 /nas/content/live/cgproduccion/wp-content/plugins/accredible-certificates/vendor/guzzlehttp/guzzle/src/Subscriber/HttpError.php(32): GuzzleHttp\\Exception\\RequestException::create(Object(GuzzleHttp\\Message\\Request), Object(GuzzleHttp\\Message\\Response))\n#1 /nas/content/live/cgproduccion/wp-content/plugins/accredible-certificates/vendor/guzzlehttp/guzzle/src/Event/Emitter.php(108): GuzzleHttp\\Subscriber\\HttpError->onComplete(Object(GuzzleHttp\\Event\\CompleteEvent), 'complete')\n#2 /nas/content/live/cgproduccion/wp-content/plugins/accredible-certificates/vendor/guzzlehttp/guzzle/src/RequestFsm.php(91): GuzzleHttp\\Event\\Emitter->emit('complete', Object(GuzzleHttp\\Event\\CompleteEvent))\n#3 /nas in /nas/content/live/cgproduccion/wp-content/plugins/accredible-certificates/vendor/guzzlehttp/guzzle/src/Exception/RequestException.php on line 89, referer: https://coachingglobal.club/wp-admin/options-general.php?page=accredible_certificates Our accredible certificates are using core accredible certificate function to create group for each course . So please contact the accridible certificate support on this .
    April 12, 2022 at 2:04 pm #383455
    ssaenzford
    Spectator
    Hello, I am already in contact with Accresible. Please do not close this topic. I will update it.
    April 13, 2022 at 7:32 am #383488
    Veronica
    Moderator
    ok you can update here
    April 21, 2022 at 12:03 pm #383838
    ssaenzford
    Spectator
    Hello, we already have the solution. I copy the message from the Accredible support team for future reference: Hey Sebastian, I have concluded my investigation. I was able to find the correct log for the group that is not being created. If you look below, this is an API request made to our server, however, the error you are getting: Status Code 422 is due to the fact that there is no Course Description included in the request. This is a requirement for a course to be created. I have looked at one of your successfully synced courses. The Course Description was pulled from Elementor, if I am not mistaken. For your three courses and future courses, I would highly suggest included some type of description like your previous successfully synced courses to mitigate this issue. I am still unware of how the plug-in is pulling the description for the course, but I assume it is from the Elementor textbox.
    April 22, 2022 at 2:24 pm #383887
    Anshuman Sahu
    Keymaster
    Thanks for sharing this for other users .
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