Activation Issues

Home Forums Legacy Support Support queries How-to & Troubleshooting Activation Issues

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  • #2785
    johar
    Participant
    Multiple Issues registering new users to a course. Activation emails not sent. Activation link has no effect.
    A student has paid for a course. Recieves confirmation of payment - and is emailed their invoice. They return to the course website and appear to be logged in - but cannot access the course as their account has not been activated. They have not received an activation email - and when I sent them the activate link, nothing happens. www.corporateyogatraining.com
    #2814
    johar
    Participant
    Further to this problem is that there is no way for a paid customer to access anything. They are redirected to their invoice (even though I have Redirect to course page after completion checked) and their dashboard is empty. They receive no other emails regarding the course. I have already spoken to my host and there is no issue on their end. Easy SMTP is installed as well. This shouldn't be complicated. I've followed all the documentation and recommended settings. I only have one course and I'm stuck on how to get paying customers to access the content they paid for.
    #2916
    Anshuman Sahu
    Keymaster
    There are two ways of registration in wplms : 1. At Buddypress register page  .In this password is created by user then user recieves activation email with a link. 2. Woocommerce checkout page .In this way the password is either cretaed by the user or it sent to her email . Please try installing the wp-mandrill plugin and check if the issue still persists  . https://wordpress.org/plugins/wpmandrill/
Viewing 3 posts - 1 through 3 (of 3 total)
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