Home › Forums › Legacy Support › Support queries › Update Issues › Big Problemss Updating WP Core if WPLMS.io is down!
- This topic has 11 replies, 3 voices, and was last updated 3 years, 9 months ago by kenetork.
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February 17, 2021 at 6:30 am #340686kenetorkParticipantHi, I contacted my server and I asked them why my site was down (error 522) when I tried to update the core and why this updates always take soo long loading, the thing is yourserver was down today this afternoon, and one of your pluginis always aking towplms.io when I tried to update, so If your site is down and slow then my updates will be down or slow as well, please remove the call to wplms.io from your plugin because this is creating issues for me, I cannot depend on your server to have mine working corectly with updates. This ia a major issue for me, I tried severl hours testing until they finally told me about this you cann see this screenshow where I am showing you the timeout issue because the amount of time trying to call your site and your server went down for several hours today. These are the 2 plugins: vibe-customtypes wplms-pdf-certificates and I need those plugins for my sites working properly, and please if there is another call to your url, please remove it, I need to not depend on that for updates! My tech support told me this: "Hmm, I think I found the issue. There is an external call to wpmls.io It possible that when you open the update core page the plugin is calling to its parent site to check for updates, but the parent site is not accessible when I tried opening http://wplms.io which causes the timeouts on all your site when you try to update it." Please see this: https://prnt.sc/ztirte Please fix this ASAP! I always had this issues before and finally today i know the main issue for the loading time and now even to have my site down when trying to update core or plugins. Waiting for your fix please!February 17, 2021 at 1:39 pm #340810Anshuman SahuKeymasterYEs they are right , our server got attacked and we are having issues with session management on server . We are working on this. till then You can get the latest plugins version from here Vibebp: https://wplms.io/verify-purchase/?purchase_code=XXX&plugin=wplms.io/vibebp.zip Wplms Plugin: https://wplms.io/verify-purchase/?purchase_code=XXX&plugin=wplms.io/wplms_plugin.zip replace XXX with your theme purchase code : https://wplms.io/support/knowledge-base/how-to-find-buyer-api-key-in-themeforest/February 17, 2021 at 4:38 pm #340860hashurParticipantKeep getting notification for this thread, although its not mine. how can I not get notifications from this thread.February 17, 2021 at 7:47 pm #340887kenetorkParticipantOk, thanks, and this issue is affecting my 3.9.9 site as well, did you updated the plugins for that version aswell? Please send me the url to download those updates as well please, I hope the updates nowdo ot depends on your server site, please confirm this and the solution for v 3.9.9 as well!February 18, 2021 at 1:12 pm #341034Anshuman SahuKeymasterWell the issue has been resolved now , you should be able to get the updates of all plugins now .February 18, 2021 at 5:46 pm #341078kenetorkParticipantYes I updated the plugins, I just want to be sure if you could avoid calling yous website every time I press update corem thsi is why I waiting so long every time i need to update anything on my site. IS this possible?February 19, 2021 at 3:10 pm #341278Anshuman SahuKeymasterWell for updates your server needs to call our website ,Its mandatory to check valid updates of valid sites .February 21, 2021 at 9:13 pm #341639kenetorkParticipantoH, WELL THIS is the issue why going to update core evrythime take so long! You should have a faster server check or soemthing because if you site is down i can't update mine as well!February 22, 2021 at 1:55 pm #341806Anshuman SahuKeymasterWell there are multiple variables here including traffic at that time, server to server connection speed , sometimes we have attacks on our server (mostly by competitors) .February 22, 2021 at 6:52 pm #341862kenetorkParticipantOk, nbut is ggod for you to know there is not the amount of plugin that slow down my update core section isyour server connection. It should be good if you could upgrade this to make it faster.February 24, 2021 at 1:21 pm #342204Anshuman SahuKeymasterYes upgrading our server are in consideration .Infact we recently upgraded our servers and will upgrade again if needed .February 25, 2021 at 1:49 am #342294kenetorkParticipantOk, thanks , yes lease upgrade it to make it faster, is really a need! Always took so long with those requests on your server side.
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