Certificates with wrong size

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Home › Forums › Legacy Support › Support queries › How-to & Troubleshooting › Certificates with wrong size

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  • May 22, 2017 at 6:12 pm #113411
    anacsilva
    Spectator
    Hi there, I read a lot of posts here about the certificates and I follow some steps of others customers but nothing solve my problem. I have huge images for the certificates (and the small also) but I can show the certificate in a right way on the screen. I tried to regenerate, I create a new one, I disable the eventOn and so on and can't fix the problem. Could you help me with this situation? Thanks https://prnt.sc/faug2f (the screen captured with the error) https://prnt.sc/faugww (the certificate configuration) https://prnt.sc/fauhsj (the LMS config to disable image)  
    May 23, 2017 at 11:35 am #113492
    H.K. Latiyan
    Participant
    Hi... Thanks for sharing the screenshots it helps in understanding the issue. Can you please share the site url and the admin credentials with us to check the issue on your website and try to fix it for you. PS: Please mark your reply as private while sharing the credentials.
    May 27, 2017 at 9:43 pm #114347
    anacsilva
    Spectator
    This reply has been marked as private.
    May 29, 2017 at 12:10 pm #114509
    H.K. Latiyan
    Participant
    This reply has been marked as private.
    May 29, 2017 at 5:27 pm #114630
    anacsilva
    Spectator
    This reply has been marked as private.
    May 30, 2017 at 2:24 pm #114768
    Skywalker [ ex VibeThemes]
    Participant
    This reply has been marked as private.
    May 31, 2017 at 7:52 pm #114999
    anacsilva
    Spectator
    This reply has been marked as private.
    June 1, 2017 at 12:22 pm #115108
    Skywalker [ ex VibeThemes]
    Participant
    This reply has been marked as private.
    June 13, 2017 at 3:42 am #116708
    inglescurso
    Participant
    I have the exacly problem.  Cold you please help me with this. I need this certificate working so badly.
    June 13, 2017 at 10:58 am #116756
    H.K. Latiyan
    Participant
    @inglescurso: Please create your own topic for your issue, and please explain the issue clearly. Also you can share the website url and the admin credentials with us in a private reply to check the issue.
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