email and comment Reply issue

[g77ms]

Hello , i have an issue on the site,

[g77ms]

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[Veronica]

hi first i would like to know that which version you are using of the theme if v4 then make sure you have updated to the latest version of the theme and plugins also for this: https://drive.google.com/file/d/1JZKUIRy0tpPzxe1UxaCnv7njhG4W5o_p/view if v4 then use helpdesk plugin please check this: https://wplms.io/downloads/vibe-helpdesk/ here https://docs.wplms.io/extensions-and-addons/list-of-all-addons#vibe-helpdesk

[g77ms]

hi veronica thanks for your reply , i'm using of the Theme V 4.099 new version. also vibe helpdesk active on the site all theme and plugin are updated , but it is not working , and please check The comment email that comes Generic email on the mail box. thank you

[Veronica]

FOR EMAILS: Please make sure that you have saved the buddypress emails template for once in your wp-admin -> apperance -> emails . second thing is to check if you are using a plugin to send email that sets wp email content type to html or using a plugin to send emails ?if yes then try deactivating it. you should save your email template styling from apperance -> emails ,change some colors in it and save it . then deactivate all your third party plugins in your site and check this again ,(check activation email ) . if it still does not works then deactivate postman smtp and try : https://vibethemes.com/documentation/wplms/knowledge-base/wplms-mail-smtp-gmail-smtp/ for forum: please edit your profile menu and add helpdesk menu there and use that section to reply and other tasks.

[g77ms]

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[g77ms]

Also, I feel there should be a way to show any question asked in a unit, in notification tab of admin (front end), so that the admin knows what needs to be answered. If we dont use the link of unit's question that is specified in notification, we'll have to manually go to the helpdesk area and hunt for the specific question inside the individual unit.

[Veronica]

see this is how it will work: http://prntscr.com/1tsre0y see this tip: https://docs.wplms.io/extensions-and-addons/list-of-all-addons#vibe-helpdesk for email please try adding this code in your wplms-customizer.php file in wplms customizer plugin : :

add_filter( 'wp_mail_content_type', 'set_content_type' ,9999999);
function set_content_type( $content_type ) {
    return 'text/plain';
}

and if above does not works remove it and try this one : add_filter( 'bp_email_use_wp_mail', '__return_true ' );

[g77ms]

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[Veronica]

ok let us check this

[Veronica]

hi yes right this is an issue replicated on local as well https://trello.com/c/hrKeMbiR thanks for pointing this

[g77ms]

thank you too , for help . we are waiting to solve the issue , have a good day

[Veronica]

remaining this topic open so you can take updates from here

[g77ms]

Sure, thank you , just let me know

[g77ms]

hi, any update ??

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